Senior Business Analyst

Carer Manager Plus Pty Ltd

Location: Melbourne VIC (Remote/Hybrid)

Industry: Business/Systems Analysts (Information & Communication Technology)

Work Type: Full time

Salary: $100,000 – $110,000 per year

About the role The Senior Business Analyst is responsible for bridging Australian Home Care operations, business requirements, software development, quality assurance, customer implementation and training. The position exists to ensure that CMP functionality is based on clearly understood operational requirements, complete and testable business rules, sound software specifications and practical customer outcomes. This is a specialist role rather than a conventional generic IT Business Analyst position.

The successful person must combine substantial practical Home Care operational knowledge with strong business analysis, UAT, customer-facing, technology and training capability.

Key responsibilities

· Analyse and document end-to-end Australian Home Care operational processes, including referral and intake, assessment, care planning, service planning, rostering, service delivery, client contributions, provider charges, budgets, funding, claiming, invoicing, statements, reconciliation, reporting, care management, client exits, changes in circumstances and exception handling.

· Develop and maintain Business Requirements Documents, Business Rules, Functional Requirements, User Stories, Acceptance Criteria, Process Maps, Workflow Specifications, Data Requirements, Exception Scenarios, Business Rule Matrices, Requirements Traceability Matrices and UAT requirements.

· Work directly with developers to explain requirements and business rules, review proposed solutions for alignment with business requirements, and identify gaps, unintended consequences, data implications and integration requirements.

· Design and execute comprehensive UAT covering positive, negative, boundary, exception, calculation, workflow, data integrity, permission, role and end-to-end scenarios.

· Act as a professional liaison between CMP and Home Care providers,



conduct requirements discussions, demonstrate CMP functionality in terms of real provider workflows, and gather, assess and document customer feedback.

· Develop onboarding programs, user guides, process guides, quick-reference guides, presentations, FAQs, knowledge-base content, demonstration scripts, exercises and workflow explanations.

· Conduct product demonstrations for prospective and existing providers, explaining why a function is required, what information is entered, how information flows through the system, and what downstream operational or financial impacts may occur.

· Proactively identify opportunities to improve product functionality, business processes, customer experience, onboarding, training, UAT, requirements documentation, quality controls and operational workflows.

· Own the quality and completeness of assigned business analysis deliverables and challenge requirements, proposed solutions or test outcomes where evidence indicates they do not satisfy the business need.

· Escalate unresolved business-rule, compliance, customer or product risks to the appropriate CMP decision-maker.

ESSENTIAL EXPERIENCE & QUALIFICATIONS

· At least a Bachelor level qualification in Information Technology, Information Systems, Business Information Systems, Computer Science or a related discipline.

· At least 1 year of experience as an ICT Business Analyst, Business Analyst or in a comparable ICT-focused role.

· Preferred - Experience translating Australian in-home aged care workflows, including service delivery, funding and claiming, into software requirement.

· Demonstrated experience gathering and documenting business requirements,



business rules, user stories, acceptance criteria, process maps and functional specifications.

· Proven ability to develop, coordinate and execute User Acceptance Testing (UAT) and translate outcomes into practical system improvements.

· Strong understanding of SaaS applications, databases, system integrations, data concepts and web-based applications.

· Experience working directly with customers, providers, stakeholders and operational users to identify requirements and support system implementation.

· Demonstrated ability to develop training materials and communicate complex system functionality to non-technical users.

· Excellent written and verbal communication skills, with strong documentation and stakeholder engagement capability.

· Strong analytical and problem-solving skills, with the ability to convert complex operational processes into clear business and system requirements.

· Self-directed, organised and able to work collaboratively with technical and non-technical teams.

About Carer Manager Plus

Carer Manager Plus (CMP) is an Australian technology company developing and delivering cutting-edge software solutions for the Home Care sector, focusing on Self-Funded, SaH, CHSP and NDIS funded clients. CMP is focused on providing technology that supports providers to manage their clients, care services, funding, rostering, financial management, compliance, claiming and reporting requirements

Employer questions

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- What's your expected annual base salary?
- How many years' experience do you have in a business analyst (BA) role?
- How much notice are you required to give your current employer?
- How many years' experience do you have in an Aged Care Role?
- How many years of Business Analysis experience do you have?

Pay: $100,000.00 – $110,000.00 per year Work Location: Hybrid remote in Melbourne VIC 3000

📌 Senior Business Analyst (Melbourne)
🏢 Carer Manager Plus
📍 Melbourne