About the role

As a Service Centre Technician and Delivery Officer, you will support the servicing, maintenance, diagnosis, repair, assembly, delivery, installation and preparation of mobility and healthcare equipment supplied, sold or hired by Better Life Centre. This hands-on, customer-facing role combines workshop-based servicing with attendance at customer homes, hospitals, aged-care facilities and other healthcare locations. You will help ensure equipment is safe, reliable and fit for its intended use while delivering qualified, courteous and compassionate service that supports customer mobility, comfort, safety and independence.

Key responsibilities

- Assist to service, maintain, repair, and test mobility scooters, powered wheelchairs, lift chairs, hospital beds and other mobility and healthcare equipment.
- Complete preventative maintenance, safety inspections, adjustments, component replacements and post-repair operational checks in accordance with manufacturer instructions and approved procedures.
- Assemble and prepare retail merchandise, including seat walkers, wheelchairs, mobility ramps, scooters and other healthcare products, ensuring items are clean, complete, correctly assembled and ready for display, collection, sale or delivery.
- Deliver, load, secure, transport, unload, position, assemble, install, configure and test equipment safely at customer homes, hospitals, aged-care facilities and other designated locations.
- Demonstrate the safe and correct operation of equipment to customers, carers and facility staff, and provide clear guidance on basic maintenance and servicing requirements.
- Complete delivery paperwork, job sheets, service reports, maintenance checklists, timesheets and other required records accurately and promptly.
- Coordinate delivery schedules, communicate delays or access difficulties, and obtain customer confirmation where required.




- Support workshop and warehouse duties including spare parts and consumables control, and the safe loading and unloading of equipment.
- Maintain company tools, testing equipment, workshop resources and delivery vehicles, and complete vehicle checks while reporting damage, maintenance issues and safety concerns.
- Provide courteous and professional service to customers, carers and healthcare professionals, respect privacy and confidentiality, and escalate complaints or technical issues outside your competence.
- Work collaboratively with retail, sales, warehouse and administration teams to support service quality, productivity, turnaround time, customer satisfaction and business targets.
- Comply with workplace health and safety legislation, safe work procedures, manual-handling requirements, equipment safety requirements, NDIS obligations, privacy obligations and company policies.

What we're looking for

- A current, unrestricted Australian driver's licence appropriate for the vehicles operated.
- Practical mechanical, electrical or technical aptitude, with the ability to undertake equipment servicing, assembly, basic fault-finding, maintenance and delivery duties.
- The ability to safely handle and transport mobility and healthcare equipment using appropriate manual-handling techniques, lifting aids and personal protective equipment.
- Good communication, customer service and problem-solving skills, with a professional and respectful approach to customers and colleagues.
- Strong organisation skills and the ability to manage competing priorities, work independently and collaboratively, and meet agreed deadlines.

- Reliability, punctuality, attention to detail and a commitment to quality workmanship, customer safety, confidentiality and workplace safety.
- Basic computer skills and the ability to complete accurate service, delivery, maintenance and job records.
- A willingness to follow reasonable and lawful instructions, work within your competence and promptly escalate matters affecting safety, service quality or business operations.

📌 Service technician/delivery driver (Bunbury)
🏢 Important Business
📍 Bunbury