The City is seeking a highly organised and customer-focused Service Worker & Housing Support Officer to support the administration and day-to-day management of our commercial property, employee housing, transit housing and Service Worker Accommodation (SWA) portfolios.

Reporting to the Commercial & Residential Property Coordinator, this role plays an important part in ensuring the City's property and housing services are delivered efficiently, professionally and in compliance with relevant legislation, policies and procedures.

We are building for the future — and there’s never been a better time to join the City. Driven by the Council Plan 2025–2035 and the priorities of our community, we are growing our team and creating new roles that will help us deliver meaningful, lasting impact.

If you are looking for more than just your next role, this is your opportunity to be part of an organisation with purpose, energy and ambition, and to do work that truly matters to the community we serve.

What You'll Be Doing

- Provide administrative support across the City's commercial property, employee housing, transit housing and Service Worker Accommodation (SWA) portfolios.
- Prepare and maintain tenancy documentation, leases, occupancy records, property databases and registers.
- Coordinate housing allocations, transit accommodation bookings and tenant onboarding and offboarding processes.
- Manage maintenance requests, liaise with contractors and stakeholders, and support property readiness activities.
- Assist with property inspections, tenancy compliance activities, condition reports and the administration of Service Worker Accommodation (SWA) requirements.




- Deliver high-quality customer service while supporting continuous improvement of property and housing systems, processes and programs.

About You

- Experience in property management, housing administration, tenancy administration, customer service or a similar administrative role.
- Strong organisational skills with the ability to manage competing priorities and maintain accurate records.
- Excellent written and verbal communication skills, with a commitment to delivering high-quality customer service.
- Proficiency in Microsoft Office applications and the ability to quickly learn current property, tenancy and records management systems.
- Ability to build positive stakeholder relationships, maintain confidentiality and work effectively both independently and as part of a team.
- Current C Class Driver's Licence and National Police Clearance (or ability to obtain), with Property Management Registration or willingness to obtain within three months of commencement.

Why Join Us?

- Be part of a team that plays a vital role in supporting essential workers and delivering quality housing outcomes for the City of Karratha community.
- Enjoy a varied role that combines administration, customer service, property operations, inspections, and tenant support, offering excellent professional development opportunities.
- Gain exposure to local government property and housing management while building skills in tenancy administration, compliance, stakeholder engagement, and property services.

For enquiries about this position, please contact our People & Culture team on (08) 9186 8543 9186 8543).

📌 Service Worker & Housing Support Officer (Karratha)
🏢 City of Karratha
📍 Karratha