The Role

Eliva Spa located within Ardour Lilianfels Blue Mountains is seeking an experienced and passionate Spa Supervisor to join our luxury wellness team.

About Eliva Spa

Nestled within the breathtaking Blue Mountains, Èliva is redefining wellness through a blend of holistic healing and performance-driven therapies. Guided by the pillars of Rest, Recovery and Invigorate, we deliver personalised wellness experiences through luxury treatments, advanced recovery technologies and sensory-led environments designed to restore, energise and inspire.

Guests can explore Èliva's Australian-made product range at our signature Herbal Ritual Bar, where custom oils, salts and herbs are blended for each guest. In partnership with luxury skincare brand Omorovicza, our wellness offering includes high-performance facials, full-body treatments, LED therapy, PEMF recovery, vibro-acoustic lounges, thermal experiences and movement-based wellness, all designed to promote deep relaxation, recovery and overall wellbeing.

The role and key duties

- Support the day-to-day operation of the spa and oversee the department in the Spa Manager's absence;
- Lead, motivate and support Spa Therapists to deliver exceptional guest experiences;
- Assist with roster preparation, shift management and daily team coordination;
- Assist in managing spa inventory with ordering products, retail stock and operational supplies;
- Ensure treatment rooms and spa facilities are maintained to the highest presentation and hygiene standards;




- Monitor guest feedback and service standards, ensuring a consistently exceptional experience;
- Assist with retail sales initiatives and product recommendations;
- Support training, onboarding and development of spa team members;
- Work collaboratively with resort leadership to achieve spa performance and guest satisfaction goals.

Essential Criteria required to be considered

- Previous experience in a Spa Supervisor, Senior Therapist or leadership role within a luxury spa environment;
- Certificate IV in Beauty Therapy or a Diploma of Beauty Therapy is essential;
- Strong knowledge of spa, wellness and retail products;
- Proven ability to lead and develop a high-performing team;
- Excellent organisational, communication and guest service skills;
- Experience with stock control, ordering and spa administration;
- Ability and willingness to work a rotating roster including weekends and public holidays;
- Valid Australian working rights;
- A positive, professional and guest-focused attitude.

Salter Brothers Hospitality Perks

- Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B; and Spa discounts;
- Friends and family discounts;
- Access to Employee Assistance Program (EAP);
- Caring and progressive culture where all team members are celebrated & recognised regularly;
- Opportunities for career development and mobility across our 19+ Australian properties (and growing!).

To apply online, please click on the apply button

📌 Spa Supervisor (Katoomba)
🏢 Salter Brothers Hospitality
📍 Katoomba