Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful.

As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About The Position

Our Operating Company, CT Group is seeking an experienced Level 3 Systems Engineer to join their team in Osborne Park, Perth. This is an exciting opportunity for a highly skilled technical professional with a strong Managed Service Provider background who enjoys solving complex technical challenges, taking ownership of client environments and supporting the development of junior engineers.

About The Business

CT Group Solutions was founded with a vision to provide world-class, superior quality, Information Technology services to businesses Australia-wide. Their growing client base has come to trust and value our expertise, professionalism and tailored service approach.

They have worked hard to create a company that can set the standard for service delivery whilst providing a fulfilling and enjoyable environment for all of our team.

About The Role

Following business growth, we are excited to welcome an experienced and motivated Level 3 Systems Engineer to our team. This full-time role will be a hybrid office and working from home role where you will provide a mix of remote support to our clients nationwide and occasional on-site support to our WA based clients.

The role offers a diverse workload servicing a range of professional service clients, working with a multitude of technologies, ensuring that no two days are the same. This role will suit an efficient,



customer-focused engineer looking to grow with us as we expand our national presence.

Responsibilities

- Operational support of customer infrastructure. Entailing incident resolution, change management, and upgrades/improvements
- Acting as an escalation point for the service desk engineers within the team on complex support cases
- Standard 3rd level support, both remotely and occasionally onsite
- Occasional Project delivery work
- Identify inefficient processes and suggesting improvements for greater efficiency
- Awareness of customer incident trends & developments
- Ensure that skills and product knowledge are always across the latest developments in our field
- Mentoring of junior staff

Skills And Experience

- A minimum of 2 years experience in a Senior Support Role
- A minimum of 2 years in a Managed Service Provider environment
- Proficient in the following technologies:
- Microsoft Windows Server and desktop operating systems
- Microsoft Azure, Active Directory, Exchange, RDS
- Office 365, Entra and InTune
- Networking and firewalls
- Enterprise storage devices
- VOIP Telephony (3CX preferable)
- Backup and Recovery
- Virtualisation (ESXi preferable)
- RMM Technologies

- Experience using ticketing Systems
- Strong verbal and written communication skills and professionally presented
- Customer-centric approach
- Excellent time management
- Have the ability to work and perform under pressure in time-critical scenarios
- Hold current C class drivers license and own car

Benefits And Perks

- A excellent working environment with a high performing team
- Bonuses on offer for high performing team members
- 360-degree recognition and rewards platform
- A workplace that places value on attitude and initiative, providing opportunities for progression for individuals that put in the effort
- Hybrid office / working from home arrangements
- A vibrant social network

📌 Systems Engineer, Level 3 - CT Group (Perth)
🏢 Lyra Technology Group
📍 Perth