TECHNICAL COACH AD

Technical Coach –

- Collections (NSD),

1 x permanent role (may consider secondment)

Te Haeata/The Opportunity

Technical Coaches are assigned to different OSD business groups based on jurisdictional knowledge and/or skill specialty, and as part of a national pool that enables coaching demands to be met anywhere in the country, including our smaller Courts and offices.

In this instance we are looking for an individual based in Wellington who has extensive knowledge of Collections systems, processes, protocols and can demonstrate facilitation and coaching skills.

As a Collections technical coach, you will play a critical role in enabling our people to succeed by delivering nationally consistent, high-quality technical coaching that reflects best practice and supports operational excellence.

Key Responsibilities Include

- Delivery across a range of coaching activities (‘in the moment,'
- One-on-One, small group and remote coaching).
- Providing face-to-face, remote, and digital coaching support as required.
- Facilitation of group activities such as Power Hours or delivery of technical Refresher training.
- Assisting in the delivery of technical training workshops including induction when required.
- Post-course coaching support, with milestones and competency-based skill checks and check-ins.
- Identification, planning and monitoring of technical coaching and training activities using competency tools, reporting, and learning plans created by managers in Thrive and PDPs.
- Supporting the development and maintenance of Collections (including Bailiff, LAD, SMT, and other Collections related workstreams) learning resources for managers and staff.
- Contributing to the development of coaching frameworks, policies, processes, and support mechanisms that will achieve the best results for coaching in the workplace.
- Critical analysis of data and reporting requirements.

Technical coaching activities will utilise a range of learning tools, systems, and support mechanisms associated with Collections, including Knowledge Base resources, Thrive, competency tools, induction programmes, buddying arrangements,



learning events, and targeted upskilling initiatives. As part of the OSD Learning Delivery team, Technical Coaches will work collaboratively with other technical coaches, learning designers, trainers, and our quality team to ensure consistency in learning products, delivery experiences, and seamless support for learning.

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- Pūkenga/Skills And Experience

We are seeking a talented individual with demonstrable coaching skills, preferably with a strong Collections Registry Officer (CRO) experience, who are enthusiastic about developing others and have a proven ability to positively influence performance and capability through coaching. You will be a naturally curious and solutions-focused individual who enjoys identifying opportunities for improvement and implementing practical, innovative approaches to challenges.

As a self-motivated professional, you will be comfortable managing competing priorities, working independently, and adapting to changing demands. You will also groups and facilitating discussions, presenting to groups, and influencing stakeholders to achieve successful learning and operational outcomes.

To be successful in this role, you will ideally bring:

- A relevant tertiary qualification, or equivalent knowledge, skills, and experience, together with a commitment to ongoing professional development.
- Demonstrated experience in providing excellent technical advice and related services within Collections or a Contact Centre environment.
- Previous experience in the development and delivery of technical training, facilitation and/or coaching in a similar role. While desirable, this is not essential.




- A working knowledge of the principles of Te Tiriti o Waitangi and the implications of these for the work of Te Tāhū o te Ture –
- Ministry of Justice.

If you are passionate about sharing your knowledge and expertise, empowering others to grow and succeed, and building capability across the organisation, this could be the perfect prospect for you. We are seeking someone who enjoys mentoring and developing others, inspires colleagues to maximise their professional potential, and thrives in a dynamic and evolving environment. If you embrace ambiguity, enjoy new challenges, and are excited to leverage your experience to make a meaningful impact, we'd love to hear from you. Following the interview and assessment process, applications may be discussed with leadership teams and/or reference groups to ensure that a balance of technical coaching skill, preferred jurisdictional speciality and location is met.

Mō

- Mātou/About Us The OSD Learning and Development team provides operational learning for all OSD business groups (Courts and Tribunals (RSD), National Service Delivery, Senior Courts and Commissioning and Service Improvement) across NZ.

Ngā painga o tēnei wāhi mahi/What's great about working here

Benefits

We offer you a range of benefits to support your wellbeing and help make the Ministry a outstanding place to be. These include:

- 4.4 weeks holiday leave for permanent role
- flexible work hours where possible
- an online professional development portal
- access to a variety of inclusive and proactive networks

See our full range of benefits here. With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Tono Mai / How To Apply To apply, click the Apply button below and you will be directed to our Careers Website. You can view a detailed position description here.

You will need to complete an online application form, and attach your CV, highlighting any relevant experience.

The salary band for this role is J5 between $74,634 and $100,846.

Applications close on Monday, 23 November 2026.

If you have any questions, please contact [email protected]

📌 Technical Coach (Wellington)
🏢 Public Defence Service - New Zealand
📍 Wellington