Technology Services Delivery Head (Melbourne)

Technology Services Delivery Head (Melbourne)

10 Nov
|
Wipro
|
Melbourne

10 Nov

Wipro

Melbourne

Responsibilities

Current role to oversee & manage all iDEAS account deliveries within the SMU

Responsible to drive iDEAS margin within the SMU

Responsible to create an aggregated iDEAS delivery performance view for SMU CEO

Manages all SMU delivery resources for iDEAS including hiring, staffing, training, certification etc.

͏ Owns Critical Delivery Escalations

­Plays customer interfacing role for critical delivery escalations as a senior delivery leader in SMU

Responsibility of resolving escalations rests with global GBL/ practice teams

Reporting line

Reports solid to the iDEAS GBL Head; Dotted line reporting to the SMU CEO

Decision rights

Accountable for i.e. has final say in any conflict pertaining to:

All People management decisions (including hiring, staffing, development, performance impact) for all iDEAS delivery resources within the SMU

Selection of ADH-SL for the account

͏ Deal RLS

Consulted for

Deviations to RLS/ plan

­Add. Onsite resources

­Sign off on team extension/ roll-offs, staffing changes

͏ ͏ .

📌 Technology Services Delivery Head (Melbourne)
🏢 Wipro
📍 Melbourne

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