About the role

Are you a motivated and enthusiastic leader with a passion for customer service, entertainment and creating memorable experiences?

Wallis Entertainment is seeking an energetic, experienced and customer-focused Venue Manager to lead the day-to-day operations of our Mildura cinema in this full-time permanent position.

This is an exciting opportunity for someone who enjoys leading a team, delivering outstanding customer experiences and taking ownership of the overall performance of a busy entertainment venue.

About the role

Reporting to the Cinema Operations Manager, you will be responsible for the successful operation of the venue, ensuring high standards of presentation, customer service, team performance and financial results.

- Lead, motivate and develop a team of cinema employees.
- Oversee the daily operations of the cinema and ensure everything runs smoothly.
- Deliver exceptional customer service and resolve customer enquiries and complaints.
- Manage staff recruitment, induction, training, performance and development.
- Prepare staff rosters and manage labour costs within budget.
- Monitor sales, revenue, stock control and operational expenses.
- Drive food, beverage and ticket sales through excellent service and local initiatives.
- Maintain high standards of cleanliness, presentation, safety and security.
- Coordinate maintenance, equipment servicing and general venue upkeep.
- Support local marketing, promotions, group bookings and special events.
- Ensure compliance with workplace health and safety requirements and company procedures.

About you





You are a confident and approachable leader who leads by example and enjoys being actively involved in all aspects of venue operations.
- Previous management or supervisory experience in hospitality, retail, entertainment or a customer-focused environment.
- Strong leadership, communication and people management skills.
- A genuine passion for customer service and delivering great experiences.
- Experience with staff rostering, budgeting, stock control and cost management.
- Robust organisational and administration skills.
- The ability to work independently, make decisions and take initiative.
- A flexible approach to working evenings, weekends and public holidays.
- A positive attitude, energy and willingness to get hands-on when required.

Previous cinema or entertainment industry experience would be an advantage, although it is not essential.

Qualifications and requirements

- Current driver's licence.
- Current First Aid certification, or willingness to obtain.
- Responsible Person Licence, or willingness to obtain if required.
- Ability to meet the operational requirements of a cinema venue, including out-of-hours work.

Why join Wallis Entertainment?
- Be part of a long-established, family-owned entertainment business.
- Take ownership of a venue and make a real difference to its success.
- Work with a supportive management team.
- Enjoy a diverse and rewarding leadership role in the entertainment industry.
- Have the opportunity to contribute ideas and drive improvements.

Apply now

If you are a natural leader who enjoys working with people, takes pride in delivering outstanding customer experiences and is ready for your next challenge, we would love to hear from you.

Submit your application, including your resume and a covering letter outlining your relevant experience.

📌 Venue Manager Cinema (Mildura)
🏢 Wallis Entertainment
📍 Mildura