Charcoal Clothing is a rapidly growing independent women's e-commerce fashion brand based in Brisbane. We are seeking an experienced and motivated Warehouse Manager to oversee and manage our day-to-day warehouse operations, ensuring the efficient movement of stock and timely fulfilment of customer orders.

This is a hands-on leadership role suited to someone with strong warehouse management experience, excellent organisational skills and a thorough understanding of e-commerce fulfilment operations. You will be responsible for leading the warehouse team, managing inventory, maintaining operational standards and continuously improving warehouse processes as the business continues to grow.

Key Responsibilities:

- Oversee and manage all daily warehouse operations, including picking, packing, dispatching, receipting, returns and stock allocation.
- Lead, manage and support the warehouse team, including delegating tasks, managing workloads and ensuring productivity targets and KPIs are achieved.
- Prepare and manage staff rosters using Deputy, ensuring appropriate staffing levels and coverage across warehouse operations.
- Monitor daily order fulfilment to ensure orders are processed accurately and dispatched within required timeframes.
- Manage inbound stock receipting, stock allocation, putaways and inventory movements, ensuring stock accuracy across all systems.
- Oversee the unloading of incoming pallets and 20ft and 40ft shipping containers, ensuring stock is unloaded safely, efficiently and accurately.
- Coordinate container unloads, allocate labour and organise stock movements to ensure incoming deliveries are processed within required timeframes.
- Oversee regular stocktakes, cycle counts and inventory investigations, identifying and resolving stock discrepancies.
- Manage warehouse systems and integrations, ensuring accurate and efficient operation across Peoplevox, Starshipit, Shopify,



Loop Returns and Gorgias.
- Oversee the use and maintenance of warehouse equipment and technology, including Zebra barcode scanners and other warehouse devices.
- Troubleshoot system issues and work with relevant software providers and integration partners to resolve operational problems.
- Oversee the returns process, ensuring returned garments are inspected, processed and accurately allocated back into inventory through Loop Returns.
- Monitor warehouse performance, identify operational inefficiencies and implement improvements to workflows and processes.
- Coordinate incoming deliveries and stock movements, ensuring appropriate storage, organisation and inventory control.
- Maintain solid communication and working relationships with management, customer care, retail and external logistics providers.
- Ensure warehouse procedures, workplace health and safety requirements and operational standards are consistently maintained.
- Manage staff performance, training, onboarding, rostering and day-to-day team accountability.
- Ensure the warehouse remains clean, organised, functional and safe at all times.
- Assist with operational planning and resource allocation to support business growth and seasonal sales periods.
- Prepare and maintain operational documentation, reports and spreadsheets using Gmail and Google Workspace applications, including Google Sheets and Google Docs.
- Operate warehouse machinery and equipment, including walk-behind electric pallet jacks, safely and competently.




- Perform hands-on warehouse duties when required to support the team and meet operational deadlines.

Necessary Requirements:

- Previous experience in a Warehouse Manager, Warehouse Supervisor or similar leadership role.
- Demonstrated experience managing and leading a warehouse team.
- Strong working knowledge of Peoplevox, Starshipit, Shopify, Loop Returns, Gorgias and Deputy.
- Proficient in Gmail and Google Workspace, particularly Google Sheets and Google Docs.
- Experience using Zebra barcode scanners and warehouse scanning technology.
- Competent and confident operating a walk-behind electric pallet jack.
- Demonstrated experience unloading pallets and 20ft and 40ft shipping containers.
- Ability to coordinate and oversee container unloads while maintaining safe and efficient warehouse practices.
- Physically capable of safely lifting and moving boxes weighing approximately 15–20kg.
- Experience in e-commerce, fashion retail or a fast-paced distribution environment is highly desirable.
- Strong understanding of inventory management, stock control and warehouse processes.
- Experience preparing staff rosters, managing attendance and coordinating team coverage.
- Excellent organisational, time management and problem-solving skills.
- Ability to manage competing priorities, meet deadlines and maintain high operational standards.
- Strong leadership and communication skills, with the ability to motivate, support and hold a team accountable.
- High level of accuracy and attention to detail.
- Ability to identify issues, take initiative and implement practical solutions.
- Reliable, proactive and hands-on approach with a strong work ethic.
- Ability to work independently while collaborating with senior management.
- Understanding of workplace health and safety requirements.

📌 Warehouse Manager – Charcoal Clothing (Pinkenba)
🏢 LB Creative
📍 Pinkenba