JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized perks to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better worldAt JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
What this opportunity involves:We're looking for a hands-on Retail Building Operations (Facilities) Manager to take care of Central Square Ballarat & Thompson’s Parkway, keeping everything running smoothly, safely, and looking sharp. This is a on the ground role where you'll be out and about on-site every day, not just stuck behind a desk.
You'll be the go-to person for all things building operations (facilities), from walking the centre and checking that everything's in top shape, to coordinating contractors, managing maintenance, and making sure our retailers and customers have a safe,



well-maintained environment.

Key Responsibilities
include:This role is all about being present, proactive, and practical. Here's what a typical week looks like:On the Ground Every DayWalk the centre daily, checking plant rooms, car parks, common areas, amenities, and back of house spacesSpot issues before they become problems and get them sorted fastComplete property inspection reports and follow up on actionsKeeping Things RunningMaintain all building systems, plant, and equipment to Australian StandardsCoordinate and manage contractors (cleaners, security, HVAC techs, electricians, plumbers etc.)Keep the Preventative Maintenance Schedule up to date and actionedHealth, Safety & ComplianceMake sure fire safety, essential services, and security systems are maintainedEnsure OH&S; compliance across all operations and contractor activityRespond to incidents, complete reports, and liaise with insurers when neededBe available for after-hours operational emergenciesRetail & Tenant LiaisonBuild strong relationships with retailers through regular face-to-face contactKeep them informed about planned works, Centre Rules,



and WHS requirementsManage minor fit-outs and coordinate building works with minimal disruptionBudget & Planning SupportAssist the Centre Manager prepare budgetsManage the Operational BudgetAssist with Capital Works planning and deliverySounds like you? This is what we're looking for:Proven experience in shopping center operations or facilities management with a strong understanding of compliance requirements and industry best practiceDemonstrated ability to manage budgets, prepare financial forecasts, and deliver cost-effective operational outcomesStrong technical knowledge of building systems, plant and equipment, and maintenance protocols within a retail or commercial property environmentExcellent communication skills with the ability to produce clear, concise reports, correspondence, and technical documentation for diverse stakeholdersProficiency in Microsoft Office Suite (Outlook, Excel, Word) and experience using property management or facilities management softwareValid driver's license and a clear police record, particularly in relation to financial or other relevant offencesStrong interpersonal skills with the ability to build collaborative relationships with retailers, contractors, clients, and internal teamsTertiary qualification in property management, facilities management, engineering, or a related field (highly regarded)Experience in contract administration, tendering processes, and project management within a retail property environment (highly regarded)

Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands18 weeks paid maternity leavePrivate Health Insurance DiscountsActive Social ClubEmployee assistant programNovated Lease for EV carsPaid time off for volunteer workCareer Opportunities with Australia's #1 Commercial Real Estate firmPremium officesWhat you can expect from us:You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and en

📌 Retail Building Operations Manager (Ballarat)
🏢 Jll
📍 Ballarat