Help Desk Support Officer | 2-Month Contract | Start ASAP

Your new company

Join a well-established organisation within the healthcare sector and provide essential Level 1 IT support to a busy end-user environment.

Your new role

The primary focus of this role will be managing incoming support calls, providing responsive Level 1 technical assistance and helping reduce the current ticket backlog.

Key Responsibilities

- Handling incoming Help Desk and Service Desk support calls
- Providing Level 1 troubleshooting for end-user devices and applications
- Logging, managing and resolving incidents and service requests
- Assisting with the reduction of the existing ticket backlog
- Supporting users with Windows 11, MFA and modern Microsoft technologies
- Delivering a high standard of customer service and user engagement
- Escalating more complex technical issues when required

What you'll need to succeed

- Extensive Help Desk / Service Desk experience
- Strong customer service and user engagement skills




- Working knowledge of Windows 11 and Multi-Factor Authentication (MFA)
- Experience providing Level 1 troubleshooting and technical support
- Experience supporting end-user devices and applications
- Strong communication and problem-solving skills
- Ability to work effectively in a fast-paced support setting

What you'll get in return

- Immediate / ASAP start
- Initial 2-month contract with a high potential for extension
- Opportunity to work within the healthcare sector
- Busy, hands-on support environment
- Opportunity to make an immediate impact by improving ticket resolution and supporting end users

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

📌 Service Desk Officer (Perth)
🏢 Hays
📍 Perth