Join a well-established organisation operating within the industrial and wholesale distribution sector, supplying products to customers across construction, infrastructure and manufacturing markets. Known for its strong reputation and customer-focused approach, the business is looking for an experienced Customer Service Officer to join its Brisbane team.
Your new role
As the Customer Service Officer, you will provide hands-on customer service and order administration support within a busy B2B environment. You will respond to customer enquiries, process orders accurately and work closely with the warehouse, inventory and quoting teams to keep customers informed about stock, backorders, dispatch and delivery.
Key responsibilities include:
- Responding to customer enquiries over the phone and via email
- Accurately entering and processing customer orders
- Monitoring orders and following up on outstanding or back ordered items
- Keeping customers updated on stock availability, order progress, dispatch and delivery
- Liaising with warehouse and inventory teams regarding stock and deliveries
- Coordinating with the Quotes Officer when pricing or a formal quote is required
- Assisting with invoicing, credits and general customer administration
- Maintaining accurate customer and order information within the ERP system
- Resolving straightforward customer issues and escalating more complex matters when required
- Supporting the wider customer service team during busy periods
What you'll need to succeed
- Previous experience in customer service, sales administration or order processing
- Strong data-entry skills and excellent attention to detail
- Confidence handling customer enquiries over the phone and via email
- Experience working within a busy B2B environment
- Strong communication, organisation and problem-solving skills
- Valuable computer skills and the ability to learn new systems quickly
- The ability to manage multiple enquiries and competing priorities
- A proactive and team-focused approach
- Experience in manufacturing, industrial supply, wholesale, distribution or logistics would be highly regarded.
What you need to do now
If you're interested in this role, click apply now' to forward an up-to-date copy of your CV.