About the Role

Alight Ability is a registered NDIS provider delivering in-home, community and supported living services. We are seeking a National Service Manager to lead day-to-day service delivery in Sydney and oversee local Service Managers in Canberra, Adelaide and other locations where we operate.

What You Will Do

•Plan participant onboarding, service schedules and staffing coverage so agreed supports are delivered reliably.

•Lead local Service Managers and the Sydney team. Oversee worker recruitment, onboarding, supervision and compliance checks.

•Monitor service budgets, funded hours and roster costs. Review shift notes and timesheets and resolve discrepancies with accounts.

•Set and review service procedures, oversee incident and complaint follow-up, and report service performance and risks to company leadership.

•Work with participants, families, support coordinators and plan managers to review supports and resolve service delivery issues.

What You Will Bring

•Extensive experience (5 years+) managing disability, community or comparable regulated services,



including supervising teams across multiple locations.

•Experience managing rosters and service budgets and preparing operational reports.

•Working knowledge of the NDIS Practice Standards, NDIS Code of Conduct, and incident and complaints management.

•A diploma or higher in business, management, disability services, community services or a related field, or equivalent relevant management experience.

•A current NDIS Worker Screening Clearance, or the ability to obtain one before commencing. A National Police Check and Working with Children Check may be required depending on the duties. First Aid and CPR certificates.

How to Apply

Apply through this listing with your CV and a brief cover letter outlining the teams you have led and your experience managing service delivery and budgets.

Salary

A$95,000 - 105,000 per year plus superannuation

Only eligible and short-listed applicants will be considered.

📌 National Service Manager (Haymarket)
🏢 Alight Health ServicesT/A Alight Ability
📍 Haymarket