Here at Linfox, we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail, healthcare, government, and defence. Shape the future of logistics with industry leading innovations in safety, sustainability, and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox.

What does the job look like?

We are seeking an experienced Workers' Compensation Claims Manager to join our Self-Insurance team in Brisbane. This opportunity is suited to someone with hands-on workers' compensation claims management experience who is confident managing claims, assessing evidence and making sound, defensible decisions within a regulated environment.

Reporting to the General Manager, Comcare & Commercial HR, you will manage a portfolio of workers' compensation claims from notification through to resolution, working closely with employees, managers, medical and rehabilitation providers and other stakeholders. You will support positive recovery and return-to-work outcomes while ensuring claims are managed fairly, accurately and in accordance with Comcare legislative requirements.

This role is onsite based out of Brisbane CBD.

Other duties and responsibilities include but are not limited to:

- Gather, assess and review evidence to support claim determinations, ensuring decisions are made in accordance with legislative requirements and prescribed timeframes.
- Manage a portfolio of workers' compensation claims, maintaining compliance with Comcare obligations, licence requirements and organisational KPIs.
- Communicate with injured employees throughout the claims process, managing expectations and providing guidance on claim outcomes, entitlements and next steps.
- Liaise with rehabilitation providers, medical practitioners, specialists and other service providers to support employee recovery and positive return-to-work outcomes.
- Prepare and document evidence-based decisions,



maintain accurate records within the Figtree claims management system, and ensure all claims data is compliant with regulatory requirements.
- Respond to claim queries, manage reconsideration and dispute processes, support regulatory audits, and assist in managing relationships with Comcare and external stakeholders.
- Monitor claim progress, analyse case data and reporting insights, review claim-related payments and supplier invoices, and contribute to continuous improvement initiatives that enhance claims management outcomes and operational excellence.
- Build strong relationships with employees, managers, rehabilitation teams and external providers, monitor third-party provider performance, travel to Queensland operational sites as required, and ensure claims are managed fairly, accurately and in line with legislative obligations and performance standards.

Are you the one?

We are looking for an experienced claims professional who understands the complexities of workers' compensation claims management and decision-making.

You may currently be working within workers' compensation, WorkCover, an insurer, a self-insurer or a related statutory claims environment. We would also consider candidates with a legal background where they have had practical workers' compensation experience, including managing disputes, tribunal matters or similar proceedings.

Experience in rehabilitation or return to work will be valued where it complements strong, recent workers' compensation claims management experience.

The ideal candidate can demonstrate:

- Hands-on experience managing workers' compensation claims, ideally within an insurer, WorkCover or self-insurance workplace.




- Experience gathering and assessing evidence and making or supporting liability, entitlement, treatment or work-capacity decisions.
- Strong knowledge of workers' compensation legislation, regulatory requirements and statutory timeframes.
- Experience managing claims throughout their lifecycle, including complex matters, disputes and escalations.
- Confidence interpreting medical and other supporting evidence to inform claims decisions.
- Strong stakeholder management skills across injured employees, employers, medical practitioners, rehabilitation providers and other external parties.
- Strong written communication skills with the ability to prepare accurate, evidence-based and defensible decisions.
- The confidence to manage sensitive and challenging conversations professionally and respectfully.
- Strong attention to detail and the ability to manage competing claims, deadlines and priorities.
- Comcare or SRC Act experience will be highly regarded, although candidates with strong workers' compensation claims experience under other Australian schemes are encouraged to apply.

Why join Linfox?

At Linfox, we are passionate about creating an inclusive and high-performing workplace where everyone can thrive. We welcome and encourage applications from people of all backgrounds and cultures, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and those from diverse genders and identities.

Sounds like you? Please click the apply button to submit your application and resume.

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes.

Further information

You will be required to meet Linfox's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

To find out more about opportunities at Linfox, visit www.linfox.com/careers

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📌 Claims Manager (Brisbane)
🏢 Linfox
📍 Brisbane