Hospitality at its best, in a space built for feeling good.

The Grace Room is Ella & Jade’s recent wellness space, a calm retreat inside our salon. Clients come here to slow down, recover and leave feeling lighter than when they arrived. We’re looking for the person who will make that happen, every guest, every time.

If you come from luxury retail, boutique hotels, high-end hospitality or a premium spa, you know the difference between service and experience. That difference is the whole role.

Who we are
Ella & Jade started as a family salon and has grown into two locations without losing that family feel. We believe in Every Human, Every Hair: everyone who walks in should feel welcome, seen and looked after. We call it the anti-salon experience. That means luxury without the intimidation, warmth without the fuss.

What you’ll do

- Host every guest from booking to goodbye: greeting, guiding and checking in

- Learn our treatment line-up inside out and confidently guide clients through it: Dermalux LED, full-body red light therapy, compression boots, infrared sauna and cold plunge

- Recommend the right sessions and packages based on what each client actually needs

- Keep the space spotless, calm and running to schedule

- Own the details: bookings,



memberships, follow-ups and rebooking

- Help shape The Grace Room as it grows, with your ideas, your feedback and your energy

You’ll love this if you

- Have a customer-facing background in luxury retail, hospitality or wellness

- Read people well and make them feel at ease straight away

- Take pride in the small details nobody else notices

- Are organised, calm under pressure and comfortable owning your space

- Are genuinely interested in wellness and recovery (beauty or wellness experience is a bonus, not a must; we’ll train you on our equipment)

What you’ll get

- annualised salary + commission

- Full Time Roster- 4/5 days per week available.

- Full training on all Grace Room equipment and services + inducted into Ella&Jade;

- Complimentary access to The Grace Room (if you plan to offer this)

- A supportive team that backs your growth, personally and professionally

- The chance to help build something recent from the ground up

How to apply
Send your resume and a few lines about the best client experience you’ve ever given or experienced to ****@ellajade.com.au

We’d love to hear your story.

📌 Client Experience Host (Woolloongabba)
🏢 Ella&Jade
📍 Woolloongabba