About the Company

Robbie's Wine Bar is a neighbourhood restaurant and retail business located in Hawthorn East, Melbourne, offering a relaxed yet refined dining experience. Guided by a simple philosophy; good food, good wine and positive company. It focuses on delivering seasonal, share-style dishes complemented by a curated selection of wines and cocktails. The venue is designed for a range of occasions, from casual drinks to date nights and group gatherings. Robbie's emphasizes quality, simplicity and social connection, making it a popular local spot for dining and hospitality experiences.

About the Role
We are looking for a Retail Manager who will be responsible for planning, organising, directing and controlling the overall operations of Robbie’s Wine Bar. This role will ensure efficient store management, staff supervision, stock control, supplier coordination, sales performance, and compliance with food safety and workplace regulations. The Retail Manager will play a key role in driving profitability, maintaining customer satisfaction, and supporting business growth.

Position: Retail Manager

Location of work: 659-661, Burwood Road, Hawthorn East, Vic 3123

Employment type: Full time (38 hours a week), Permanent

Salary Range: $75,000 to $85,000 plus Superannuation

Main Responsibilities:

Store Operations Management
• Plan, organise, direct and control daily retail operations.
• Monitor store performance and implement strategies to meet sales targets.
• Ensure store presentation, merchandising and product display standards are maintained.
• Oversee store opening/closing procedures and security controls.

Staff Management
• Recruit, train, supervise and evaluate retail staff.




• Prepare staff rosters and manage workforce planning.
• Provide training on product knowledge and customer service standards.
• Monitor employee performance and implement improvements where required.

Stock Control & Purchasing
• Determine stock levels and order merchandise.
• Maintain inventory systems and conduct regular stock takes.
• Liaise with suppliers and negotiate pricing and delivery schedules.
• Ensure proper storage and rotation of dry fruits and packaged goods.

Sales & Customer Service
• Develop and implement promotional strategies and pricing policies.
• Analyse sales reports to identify trends and improve performance.
• Ensure customer complaints are handled professionally and promptly.
• Maintain high service standards to build customer loyalty.

Financial & Compliance Management
• Manage store budgets, expenses and profitability.
• Prepare and review financial reports including daily sales summaries.
• Ensure compliance with food safety standards, WHS and retail regulations.
• Oversee cash handling, banking and reconciliation procedures.

Qualification and Experience:

• Diploma or higher qualification in Retail Management, Business Administration or related field.
• Minimum 1 year of experience in a similar role.
• Strong leadership and staff management skills.
• Inventory and purchasing management experience.
• Financial and sales reporting capability.
• Customer service excellence.
• Knowledge of food safety and WHS compliance.
• Strong communication and problem-solving skills.

If this sounds like something you would like to be a part of, please click APPLY and submit a current CV.

📌 Retail Manager (Hawthorn)
🏢 SMARTRONIX
📍 Hawthorn