Job description
Position: Retail Supervisor
Type: Full-time
Salary: AUD 68,000/year
Employer: Alice Flowers Pty Ltd (Phone A Flower)
Location: 147 Cromwell Drive, DESERT SPRINGS NT 0870

About us:
Alice Flowers Pty Ltd (Phone A Flower), we’ve been serving the community with the freshest flowers for around 50 years. We pride ourselves with the value of the service we provide. You don’t pay commission or hidden fees, you just get more flowers!

Position Available:
Alice Flowers Pty Ltd (Phone A Flower) is seeking dedicated FULL TIME Retail Supervisors to join our team. Reporting to the Store Manager/Owner, you will be responsible for supervising and training retail staff, managing weekly rosters, delivering exceptional customer service—including handling inquiries and complaints—driving sales through upselling, managing inventory and stock rotation, handling daily cash reconciliation, coordinating with florists and delivery teams to ensure timely order fulfilment, and overseeing store opening/closing procedures, all while maintaining a clean, safe, and welcoming environment that upholds our 50-year reputation for quality and service.

Responsibilities:
1. Team Leadership and Supervision
1) Supervise retail staff, including Sales Assistants and Delivery Drivers, ensuring that they are performing their duties efficiently and effectively.
2) Assist with staff training and development, ensuring that all employees are knowledgeable about products and customer service standards.
3) Create and manage weekly work schedules to ensure adequate floor coverage during peak periods.
2. Customer Service Excellence
1) Provide exceptional customer service by addressing any inquiries, complaints, or concerns quickly and professionally.
2)



Ensure the shop offers a welcoming atmosphere by keeping displays attractive, organizing stock, and managing product rotations.
3) Upsell and cross-sell flower arrangements, accessories, and related products.
3. Sales and Financial Duties
1) Assist the Owner in achieving monthly and quarterly sales targets.
2) Monitor the shop’s performance, including daily sales figures and inventory, and report to the Owner.
3) Handle basic cash management tasks such as balancing the till at the end of each day.
4. Stock Management and Inventory
1) Manage stock levels, ensuring that popular products are consistently available while monitoring stock rotation to avoid wastage.
2) Collaborate with the Florist to ensure that custom floral arrangements are ready for retail display and sale.
3) Assist with restocking items, receiving deliveries, and organizing product displays.
5. Operational Duties
1) Ensure the store complies with company policies and procedures, including safety and cleanliness standards.
2) Coordinate with the Delivery Coordinator to ensure timely deliveries of customer orders.
3) Support the Sales Manager in store operations, including opening and closing procedures.
6. Problem Solving and Decision Making
1) Resolve any customer or staff issues that arise on the retail floor.
2) Assist in managing any operational challenges during busy times (e.g., during holiday seasons or promotional periods).

Requirements:
1. At least 1-2 years of experience in a retail environment, preferably in a floral or similar retail business.
2. Prior supervisory experience is highly preferred.

What we offer:
1. Competitive Salary: $68,000 per year package.
2. Supportive Team: Be part of a friendly and collaborative work environment.

📌 Retail Supervisor (Alice Springs)
🏢 Summit Workforce
📍 Alice Springs