- Lead Australia's second largest Regular Giving programs, generating over $30 million in revenue.
- Strategic leadership opportunity overseeing a high-performing team and significant investment portfolio.
- Permanent, full-time opportunity with hybrid working arrangements. Based in Sydney/ Melbourne or Brisbane.

Impact of the Organisation

Canteen is a leading not-for-profit organisation supporting young people aged 12-25 who are impacted by cancer, whether through their own diagnosis or that of a family member.

Through specialist services, counselling, peer support and programs, Canteen helps young people navigate the challenges of cancer, build meaningful connections and access the support they need during an incredibly difficult time.

With a strong national presence and a commitment to delivering meaningful outcomes for young people and their families, Canteen relies on the generosity of its supporters to continue delivering its vital services.

Impact of the Role

Reporting to the Head of Individual Giving, the Regular Giving Manager will lead one of Australia's largest Regular Giving programs, driving sustainable income growth and maximising supporter lifetime value.

Taking ownership of the end-to-end Regular Giving strategy, you will oversee multi-channel acquisition, retention and supporter engagement activities, while leading a team of three and managing significant budgets and external agency partnerships.

With a strong focus on data-driven decision-making, you will use supporter insights and performance analysis to optimise strategies, strengthen supporter journeys and identify opportunities for innovation and continuous improvement.

Working collaboratively across the organisation, you will champion a supporter-centric approach, strengthening long-term loyalty and maximising supporter value across the broader fundraising portfolio. As a key member of the Marketing and Fundraising leadership team, you will also contribute to strategic planning, provide recommendations to senior stakeholders and support the continued growth of Canteen's Regular Giving program.

You will be a confident and collaborative leader who brings solid commercial judgement, a strategic mindset and the ability to balance long-term planning with operational delivery. You will thrive in a data-driven environment, enjoy developing people.

While experience in the not-for-profit sector will be highly regarded,



candidates with relevant commercial experience across subscription, membership or recurring revenue programs may also be considered.

Key Responsibilities

- Develop and lead the long-term Regular Giving strategy, driving sustainable income growth, supporter retention and lifetime value.
- Oversee acquisition, retention, reactivation and upgrade strategies across multiple channels, with a focus on performance optimisation and growth.
- Lead, coach and develop a team of three, providing strategic direction, support and clear performance expectations.
- Manage significant income and expenditure budgets, financial forecasting and investment decisions to maximise return on investment.
- Oversee key external agency relationships, particularly face-to-face and telemarketing partners, including contract negotiations, performance management and compliance.
- Analyse complex data, supporter insights and program performance to inform strategic decisions, identify opportunities and drive continuous improvement.
- Collaborate with internal stakeholders to enhance supporter journeys, strengthen engagement and identify opportunities across the broader fundraising portfolio.
- Present program performance, strategic recommendations and growth opportunities to senior leadership and key stakeholders.

Skills and Experience

- Extensive experience in the not-for-profit sector managing large-scale Regular Giving or commercial direct marketing, subscription or membership programs experience, with a strong understanding of acquisition, retention and supporter engagement.
- Proven leadership and people management experience, with the ability to motivate, develop and guide a high-performing team.
- Strong strategic and analytical thinking, with a data-driven approach to decision-making, performance optimisation and growth.
- Demonstrated commercial and financial acumen, including experience managing significant budgets, forecasting, investment decisions and ROI.
- Experience managing external fundraising agencies and suppliers, including contract negotiations,



relationship management and performance accountability.
- Excellent stakeholder engagement and influencing skills, with the confidence to collaborate across teams and communicate with senior executives.
- Strong understanding of CRM systems, data segmentation and performance reporting, with the ability to translate complex insights into actionable strategies.
- An innovative and solutions-focused mindset, with a commitment to continuous improvement and identifying new opportunities for sustainable growth.

Why Canteen?

Canteen offers a range of benefits to support your well-being, flexibility and career development, including:

- Access to not-for-profit salary packaging, allowing you up to $18,550 of your salary tax-free.
- Five weeks of annual leave (FTE), plus 17.5% leave loading
- Paid leave during Canteen's annual office closure week.
- Early access to long service leave.
- Learning and development opportunities to support your ongoing professional growth.
- Versatile hybrid working arrangements, with the opportunity to be based in Sydney, Melbourne or Brisbane and work from home three days per week.

Applications

Please apply by uploading your resume. Applications will be reviewed as they are received, with conversations progressing with suitable candidates throughout the recruitment process. Interviews may commence prior to the closing date, so we encourage early applications.

Please direct all enquiries to Kristina Baric at Impact Advising on ******************************

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are representative of the diverse backgrounds, experiences, and perspectives of our society. We strongly encourage applications from people from diverse backgrounds. We value a range of experiences, perspectives and career pathways. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in the workforce.

📌 Regular Giving Manager - Canteen (Haymarket)
🏢 Impact Advising
📍 Haymarket