Charlie and Franks Systems and Services Administrator Charlie & Franks Group | Sydney, NSW Full-time | $100,000 + superannuation About Charlie & Franks Charlie & Franks is a Sydney hospitality group operating cafés and delivering catering and events across the North Shore and greater Sydney.

Since 2011, we have built our business around quality food and reliable service, supported by the people and systems that keep our sites running each day. Position Overview We are seeking an experienced Systems and Services Administrator to maintain and improve the technology our teams use every day, from processing café sales in Lightspeed and managing high-volume orders in Flex Catering to purchasing supplies through Food

ByUs and managing accounts in Xero.

You will also support Uber, the Now Book It reservations platform, our web hosting and email services through Crazy Domains, and the exchange of menu information with our catering partners Yordar, Eat

First and Hampr ensuring all data is maintained and streamlined across multiple businesses. This position is responsible for ensuring the integrity, security, reliability and performance of our operating systems, servers and databases across the locations of our cafés, catering and event operations.

The role includes maintaining and supporting systems infrastructure, troubleshooting technical issues, providing systems and technical support to management, operational teams and system users across our multiple locations, and implementing improvements that enhance system performance, efficiency, reporting and business performance. Key Responsibilities Plan, develop, install, administer, maintain and support our business operating systems platforms Xero, Lightspeed, Food

ByUs, Uber, Flex Catering software, booking system Now Book It, manage information system to match with 3rd parties with Yordar, Eat

First and Hampr,



online hosting and email provider with Crazy Domains and infrastructure, databases, business applications and technology platforms used across the organisation ensuring systems operate securely, efficiently and reliably while supporting business needs. Monitor system functionality and performance, troubleshoot technical issues and coordinate resolution of system outages, application errors and operational technology problems including diagnosing and resolving server, hardware, software and systems-related faults. Manage user access, permissions, account configurations, security controls and system settings across operating systems, databases and business applications. Maintain system configurations, databases, integrations and data flows supporting operational, financial, workforce and business management systems. Provide technical and systems support to management and employees across multiple business locations, including troubleshooting and resolving day-to-day system issues, providing guidance on business systems and applications, and supporting consistent system usage. Review system performance and business processes, identify opportunities for improvement and implement technology solutions to enhance operational efficiency, system reliability, reporting capability and business performance. Develop, maintain and test backup, recovery and disaster recovery procedures to support business continuity, data integrity and system resilience. Maintain system documentation, procedures and configuration records, and assist with system updates,



testing and implementation of new functionality and provide recommendations regarding future system enhancements and technology requirements. Skills and Experience Bachelor’s degree or higher qualification in Information Technology, Computer Science, Information Systems or a closely related field plus one year of relevant work experience or at least five years of relevant work experience. Experience administering, maintaining and supporting business systems and software applications. Strong technical troubleshooting and problem-solving capabilities. Ability to support multiple users and business locations. Robust communication skills and the ability to work collaboratively with operational and management teams. Demonstrated ability to identify system improvements and support the implementation of technology solutions. How to Apply Please submit your CV and a cover letter outlining your relevant qualifications and experience. About Company About Charlie & Franks Charlie & Franks is a Sydney hospitality group operating cafés and delivering catering and events across the North Shore and greater Sydney.

Since 2011, we have built our business around quality food and reliable service, supported by the people and systems that keep our sites running each day.

In this role you will Manage IT infrastructure, servers, databases and business applications across Charlie & Franks’ catering and events operations.

Provide technical support across multiple sites, troubleshoot issues and monitor system performance.

Manage user access, backups and disaster recovery.

Support point-of-sale, catering, reservations and finance platforms, and keep menu data consistent across catering partners. Work Type: Full time Salary: $100000-100000 Job Publish: 10-11-2026 Job Expire: 10-12-2026 Apply on: Systems and Services Administrator Job here! This job is brought to you by .

📌 Systems and Services Administrator (Central Coast)
🏢 SocialbleTech
📍 Central Coast