Casual Community Safety Support Officer – Appeals

Help deliver fair, consistent and timely infringement appeal outcomes while supporting responsive services for the City of Melville community.

We’re seeking an organised, detail-oriented and customer-focused individual to join our MelSafe Operations Support team in a fully office-based role, with a strong focus on reviewing and assessing infringement appeals.

You’ll review evidence and individual circumstances, interpret relevant legislation, policies and procedures, and use sound judgement to make informed decisions and clearly communicate outcomes to customers.

You’ll also support the broader MelSafe Operations Support function through customer enquiries, operational coordination and general administration.

This is a busy and varied role requiring strong attention to detail, independent decision-making and the ability to manage competing priorities and high volumes of work.

Experience in local government, compliance, infringement processing, regulatory services or administrative decision-making will be highly regarded.

If you enjoy problem-solving, assessing complex information and delivering fair and professional customer outcomes, we’d love to hear from you.

Location: City of Melville Civic Centre

Salary: Level 4 – $52.03 to $55.51 per hour (inclusive of casual loading) + 12% superannuation

Employment Type: Casual

What You'll Be Doing

- Review and assess infringement appeals, considering customer submissions, supporting evidence, relevant legislation and procedures.

- Make fair, consistent and evidence-based recommendations and determinations, including upholding or withdrawing infringements where authorised.

- Prepare professional correspondence explaining appeal outcomes and maintain accurate records of assessments and decisions.

- Manage a high volume of appeals, prioritising workloads and meeting required timeframes.

- Liaise with frontline officers and internal teams to obtain information and supporting evidence.

- Respond professionally to customer enquiries relating to infringements, appeals and regulatory matters.

- Support broader MelSafe operations, including incoming calls, officer dispatch, service requests and general administration.

- Identify opportunities to improve processes, workflows and customer service delivery.

What We're Looking For

- Experience in administration, customer service or operational support, ideally within government,



compliance or regulatory services.

- Strong analytical skills, sound judgement and the ability to assess evidence and apply legislation, policies and procedures.

- Excellent attention to detail, organisational skills and the ability to manage competing priorities and deadlines.

- Strong written and verbal communication skills, including managing challenging enquiries and explaining decisions clearly.

- Confidence using Microsoft Office and the ability to quickly learn internal systems.

- The ability to work independently and collaboratively in a fast-paced environment.

- Experience in infringement appeals, compliance or regulatory decision-making, and knowledge of local government processes, would be highly regarded.

- A current C Class Driver's Licence.

- A current National Police Clearance Certificate, or willingness to obtain one.

How to Apply

Apply online via the Apply button, provide a comprehensive resume, and cover letter (no more than two pages) demonstrating how you meet the essential requirements outlined in the attached Position Description.

Closing Date: Tuesday, 24 November 2026, 11.59pm AWST.

For further information about this position, please contact Michaela Sunich, Service Lead – MelSafe Operations Support, on 08 •••• •360.

If you are interested in this exciting opportunity, we strongly advise you apply as soon as possible as the City reserves the right to close this advertisement before the closing date.

Why The City of Melville?

We are a welcoming and diverse community that enjoys a blend of retail and business precincts and an abundance of open spaces in a unique, natural landscape, along the shores of the beautiful Swan and Canning Rivers.

We are proud to be recognised as an Inclusive Employer 2024-2025 – a prestigious award that benchmarks workplace inclusion across various diversity areas. This recognition is the only one of its kind in Australia and highlights our commitment to fostering a workplace where diversity is celebrated, and inclusion thrives. In everything we do,



we focus on our EPIC values of Excellence, Participation, Integrity and Caring and we aim to achieve an inclusive, vibrant, and sustainable future.

Why Belong?

Elevate your work experience with the City of Melville’s advantages!

- Enjoy annual salary increases of 4%, effective each year from 1 July 2025 to 1 July 2027

- Enjoy flexible working arrangements that help balance work and life

- Stay active with a free LeisureFit membership

- Celebrate your special day with Birthday Leave – no work on your big day!

- Access paid parental leave to support your family

- Take more time to recharge with 2 extra days of leave plus the option to purchase additional leave (up to 10 weeks off per year)

- Benefit from a generous superannuation co-contribution of up to 15.5%

- Maximise your pay with salary packaging and novated leasing options

- Grow your career with structured professional development and study assistance programs

- Look after your wellbeing with wellness initiatives and Employee Assistance Programs

- Connect outside of work with a vibrant social club

The City of Melville celebrates diversity, inclusion, and belonging. We welcome and strongly encourage applications from individuals of all backgrounds, including but not limited to Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and people living with disabilities.

All candidates applying for a position where the use of ‘plant and machinery’ or driving a vehicle is an inherent requirement of the role and other ‘high risk’ facilities where public safety is at risk, will be required to pass a drug and alcohol test as part of a pre-employment medical.

We appreciate the interest from Recruitment Agencies in collaborating with us, however, at this time, the City of Melville is managing the recruitment process for this role. Please refrain from submitting candidate profiles to our team. Rest assured, should the need for external assistance arise in the future, we will not hesitate to reach out to recruitment agencies.

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📌 Community Safety Support Officer – Appeals (Booragoon)
🏢 City of Melville
📍 Booragoon