This isn’t your average management role. We’re an experienced Holiday Park Management group with two award-winning tourist parks and two catering operations, and we’re looking for someone special to support our existing team and focus on guest experience, team culture, and relationships across the business.

If you’re the kind of person who genuinely lights up when people around you are happy, who builds trust with everyone from our guests, stakeholders and the community as a whole, and who thinks a great workplace culture isn’t a nice-to-have but a business driver, read on.

The Role

As our Head of Guest Experience & Operations, you’ll work across our portfolio of businesses with a focus on three things: making sure every guest interaction is exceptional, using your existing holiday and tourist park experience to make sure our teams feel supported and energised, and nurturing the stakeholder relationships that underpin everything we do.

You’ll be a trusted, professional face of the business with park guests, onsite residents, and the surrounding business community, someone who understands that relationships built over time are one of our most valuable assets.

You'll be required to work Monday to Friday with the flexibility to support the business during peak periods including school holidays. You’ll report directly to the Managing Director and have real scope to shape what this role looks like. For the right candidate, there is genuine prospect to grow into a broader operations mandate across the group.

What you’ll be doing:

Guest & Resident Experience

- Acting as the voice of the guest: identifying trends in feedback, resolving escalated matters, and championing a culture of genuine hospitality across all sites





- Building meaningful relationships with on-site residents at our parks, ensuring they feel heard, valued, and at home

- Supporting park managers and their teams with mentoring, experience, morale, communication, and staff experience initiatives

Stakeholder & Partnership Management

- Assisting the Managing Director in maintaining and strengthening relationships with councils, government bodies, and other key institutional partners, including attending meetings, supporting reporting requirements, and representing the business with professionalism and integrity

- Developing and managing partnerships with surrounding local businesses to create mutual value and enhance the guest and resident experience

- Identifying new partnership opportunities that align with our brand and community values as our portfolio continues to grow

People & Culture

- Supporting onboarding, team culture, and internal communications across the group

- Being a consistent, positive presence across our businesses, the person everyone knows they can come to

- Working alongside park and catering managers to lift team morale and create workplaces people genuinely love

What we’re looking for:

- A natural people person with proven experience in park management, guest relations, stakeholder management, hospitality management, or a people and culture role





- Demonstrated ability to manage relationships with councils, government bodies, or other institutional partners. You understand the importance of trust, consistency, and professional communication at this level

- Someone with emotional intelligence in abundance: you read the room, defuse tension, and bring out the best in people

- Strong communication skills across all levels, equally comfortable in a formal stakeholder meeting and a conversation with a long-term park resident

- Experience working across multiple sites or business units is highly regarded

- A self-starter who doesn’t need to be told what needs fixing. You see it and you act

- Previous experience in holiday parks, tourism, hospitality, or government liaison is essential.

What’s on offer:

- Full-time salaried position with performance-based KPIs and bonus structure

- A genuinely varied and rewarding role across a diverse and growing portfolio of businesses

- Direct access to and support from senior leadership

- Real opportunity for the role to grow with you. This is a position with a ceiling only you can set

- A workplace that actually walks the talk on culture. We’ve got the awards to prove it ?

About Us

We operate Tallebudgera Creek Tourist Park and Kirra Beach Tourist Park, two of the Gold Coast’s most loved and awarded holiday parks, alongside our catering brands Parkt and Parcht. Much of our business is built on long-standing partnerships with councils and community organisations, relationships we are deeply proud of and committed to growing. We’re a passionate, close-knit group that believes in doing things properly and having a good time doing it.

📌 Holiday Park - Head of Guest Experience & Operations (Palm Beach)
🏢 CM and PA Easdown
📍 Palm Beach