About Us

The Insurance Commission of Western Australia is a state-owned Government Trading Enterprise that provides motor injury insurance to 2.7 million Western Australian motorists and manages the self-insurance arrangements of the Western Australian Government. The Insurance Commission is a major self-funded statutory authority at the heart of the Western Australian community.

The Opportunity

We are excited to offer two permanent Team Leader opportunities within our Motor Injury Insurance (MII) Division.

Team Leader Injury Claims leads a dedicated team supporting people injured in motor vehicle accidents. In this role, you will drive a customer-focused culture, ensuring claimants receive timely, compassionate, and effective support throughout their recovery journey. You will provide coaching, technical guidance, and operational leadership while maintaining high service standards and supporting team success.

Team Leader - MII leads a multidisciplinary claims team responsible for managing a range of claims matters, including complex claims. You will oversee day-to-day operations, provide technical expertise, and support high quality decision making to deliver fair, consistent, and efficient claims management outcomes while delivering exceptional customer service.

In both roles, you will foster a collaborative and high-performing team environment, build strong stakeholder relationships, and contribute to continuous improvement initiatives that enhance customer outcomes and operational effectiveness.

As part of the application process, you will be asked whether you would like to be considered for one or both roles. Applicants wishing to be considered for both roles need only submit one application.

For further information about the roles, you can view the attached Job Description Forms (JDF) or contact Xenie Harper, Claims Services Manager on (08) •••• •256.

About You

For the Team Leader Injury Claims role, you will bring strong people leadership skills and a passion for customer service. You will be able to coach and develop team members, manage escalations with empathy and professionalism, and provide expert guidance on injury claims through the application of relevant legislation, policies, and procedures.

For the Team Leader - MII role, you will have experience leading claims professionals and managing complex claims matters.



You will be able to interpret and apply legislation to support sound decision-making, support team capability and success, and effectively negotiate and resolve challenging claims issues.

Across both roles, you will be an effective communicator with a continuous improvement mindset, a strong focus on customer outcomes, and the ability to lead teams in delivering operational excellence and outstanding service.

As part of our Team, you will enjoy

- Flexible working arrangements, including the opportunity to work from home.

- Additional three public service holidays each year plus long service leave after seven years of service.

- Ongoing career development, professional learning opportunities, and support to grow your skills and capabilities.

- Salary packaging options, including novated leasing for a new vehicle.

- Up-to-date workplace including a parents and multi-faith room, conveniently located close to major public transport hubs.

- Complimentary access to onsite wellness facilities, including a gym, sauna and swimming pool.

- Bright and welcoming social spaces with complimentary coffee machines, stunning city and river views, and easy access to a range of dining and lifestyle amenities.

- State of the art end of trip facilities to support active and sustainable commuting.

Our commitment to a Diverse and Inclusive Workplace

We are committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.

How to Apply

Apply online by clicking the 'Apply for Job' button and provide the following documents in Word or PDF format:

1. A detailed CV that clearly outlines the skills and experiences you have gained in relation to the job description.

2.



A two (2) page summary outlining the key responsibilities and achievements you have had during your career in the context of the JDF.

3. As part of the application process, you will be asked whether you would like to be considered for one or both roles. Applicants wishing to be considered for both roles need only submit one application.

4. Please, nominate two (2) referees who can provide feedback on your capacity to meet the Work-Related Requirements. At least one of the referees should be your most recent, immediate supervisor.

Applications for this opportunity close at 4.00pm (AWST), Tuesday, 24 November 2026. Please ensure your application is submitted on time, as late applications will not be accepted.

Insurance Commission of WA may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Appointment Information

In addition to the immediately available position, appointments may be made from this process within a twelve-month period to similar positions that may be permanent or contract, including fixed term appointments with the possibility of extension or subsequent permanency.

Please note that we may elect to engage an external recruitment firm to source additional candidates at any stage of this recruitment and selection process. Any offer of employment is conditional upon the satisfactory completion of pre-employment screening. This includes an Australian Criminal History Check, Entitlement to Work in Australia Check and Verification of Qualification/s (if applicable). Additional role specific checks may also be required (i.e. Working with Children check).

If you require any reasonable adjustments to support your participation in the recruitment process or have questions about the process, please contact our Recruitment Team at [email protected] or (08) •••• •813.

Privacy

The Insurance Commission of Western Australia collects your personal information as part of its recruitment, placement and onboarding processes. This may include information you provide in your application, resume or during assessments, including referee and criminal history checks. For further details on how we handle your personal information, please read our Privacy Policy.

📌 Team Leader (Perth)
🏢 Insurance Commission of WA
📍 Perth