Join a customer-focused wine business and help deliver an engaging cellar door experience through wine retail, hospitality, tourism and day-to-day operations. You will build robust customer relationships, confidently present and sell wines, support the team and contribute to a welcoming environment.
Key responsibilities
- Deliver exceptional customer service across cellar door, wine retail and hospitality operations
- Present and sell wines confidently while tailoring recommendations to customer preferences
- Supervise staff and coordinate day-to-day operations
- Support the planning and delivery of customer events and experiences
- Create engaging digital content and manage social media activity
- Use POS and retail management systems to support efficient operations
- Manage competing priorities, take initiative and work independently
- Contribute to commercial performance and maintain strong organisational standards
What we're looking for
- Experience in cellar door operations, wine retail, hospitality, tourism or a similar customer-facing environment
- Strong interpersonal skills and confidence presenting and selling wines
- Experience supervising staff and managing day-to-day operations
- Good organisational skills and commercial awareness
- Confidence using social media platforms and creating engaging digital content
- Ability to work independently, manage competing priorities and take initiative
- Wine industry knowledge, experience coordinating events and familiarity with POS or retail management systems will be highly regarded
- Formal wine qualifications, such as WSET Level 2 or equivalent, are desirable but not essential