Turn conversations into memberships and members into community!

Are you a people person who loves building connections, creating great customer experiences and excited about helping grow a thriving membership community?

Bring your people skills, sales confidence, and positive energy to Sutherland Shire Leisure Centres Team in our Customer Experience – Memberships role .

What you'll be doing

- Creating welcoming experiences and delivering outstanding customer service for our members and visitors
- Connecting with customers, understanding their needs and helping them find their perfect membership fit
- Turning enquiries into memberships through proactive engagement and sales conversations
- Driving membership growth by promoting our services, identifying opportunities, and building strong member relationships
- Managing membership administration from sign-up to renewal, cancellations, membership changes and record maintenance
- Supporting front reception during busy periods and helping create a positive centre experience

What you'll bring

We're looking for someone who:

- Holds a current NSW Working with Children Check
- Loves connecting with people and delivering exceptional customer experiences
- Has confidence in sales and enjoys achieving results
- Is highly organised and comfortable managing administration tasks
- Communicates clearly and professionally
- Thrives in a team environment while also working independently
- Brings energy, initiative and a positive attitude to work every day

Bonus points if you have:

- Previous membership sales or customer service experience in a fitness,



aquatic, leisure, recreation or sporting environment
- Certificate III in Fitness (desirable)

Join our Team and Grow with Us!

If you are ready to take on a challenging and rewarding role that makes a real difference in the community, apply now to join our team at Sutherland Shire Council!

- Apply by uploading a cover letter and your resume outlining why we are a great fit!
- Get your application in by 11.59pm: 24 November 2026
- Interview date: Interviews will be facilitated within 2 weeks of job advertisement closing
- Package: $60,887 - $64,405 gross p.a. plus 12% superannuation.
- Hours of work: Permanent Full Time Working 38 hours per week. You will have the option of a 19 day month with Council's ADO system (Accrued Day Off).
- To benefit your wellbeing you will have access to fitness passport, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks, and will also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.

Breanna Rivers, Talent Acquisition Business Partner ••••@ssc.nsw.gov.au can assist with any recruitment related enquiries.

Council is a Child Safe Organisation and is committed to ensuring the NSW Government’s Child Secure Standards are incorporated in our procedures, practices, programs, and events.

📌 Customer Experience - Memberships (Sutherland)
🏢 Sutherland Shire Council
📍 Sutherland