Lead technology, innovation and business improvement across a growing Australian retail business.

At The Happy Apple, we're passionate about creating great experiences for our customers and team members. As we continue to grow, we're investing in smarter systems, better data, automation and emerging technologies that help us operate more effectively and support our future growth.

We're looking for an experienced Digital Transformation & Business Systems Lead to shape and execute our technology, business systems and innovation strategy. This newly created leadership role will play a critical part in ensuring our platforms, data, reporting and digital tools enable operational excellence, business growth and outstanding customer experiences.

About the Opportunity

This is more than a traditional IT leadership role.

Sitting at the intersection of technology, data, operations and innovation, you'll work closely with leaders across Retail, Operations, Buying, Finance, Marketing and People & Culture to identify opportunities to simplify processes, improve data quality, integrate systems and leverage emerging technologies including Microsoft 365, automation and artificial intelligence.

You'll help transform the way we work by delivering practical, scalable solutions that improve decision-making, increase efficiency and support our growing retail network.

You'll also provide leadership and direction to our POS Leader and POS Assistant, ensuring technology investments, projects and support activities deliver measurable business value.

What You'll Be Doing

Strategy & Transformation

- Develop and deliver The Happy Apple's technology and digital transformation roadmap.

- Partner with leaders across the business to understand challenges and create cutting-edge, scalable solutions.

- Lead technology and business improvement initiatives that support growth, new store openings and future expansion.

- Drive continuous improvement across retail, workforce management, inventory, pricing and administrative processes.

Business Systems & Technology
- Lead the optimisation, integration and ongoing evolution of key platforms including Microsoft 365, WorldSmart, Tanda,



POS and reporting systems.

- Own and champion the Microsoft ecosystem including SharePoint, Teams, Power BI, Power Automate and Copilot.

- Oversee system security, compliance, technology contracts and vendor relationships.

- Ensure technology support and issue resolution processes effectively support store operations and business needs.

Data, Reporting & Insights
- Establish and maintain data governance standards that improve accuracy, consistency and confidence in reporting.

- Develop dashboards and reporting tools that provide meaningful and actionable business insights.

- Analyse sales, margin, inventory, waste and workforce performance data to identify trends, opportunities and business improvements.

- Improve organisational capability through better access to data and informed decision-making.

Innovation, Automation & AI
- Identify and implement automation opportunities that reduce manual administration and improve efficiency.

- Evaluate and apply AI and emerging technologies that enhance productivity, decision-making and team member experience.

- Promote a culture of curiosity, innovation and continuous learning across the business.

- Support leaders and teams in adopting new technologies and ways of working.

Leadership
- Lead, coach and support the POS Leader and POS Assistant.

- Build strong relationships across all areas of the business.

- Influence and support successful change adoption.

- Develop and maintain technology policies, standards and operating procedures.

About You

You are a commercially minded technology and transformation professional who enjoys solving business problems, improving processes and helping organisations embrace innovation.





You combine strategic thinking with a hands-on approach and can confidently engage with stakeholders at all levels of the business.

Qualifications and Experience

- Degree in Information Technology, Business Systems, Data Analytics, Digital Transformation or a related discipline (preferred).

- Current Australian Driver Licence.

- Demonstrated experience leading technology, business systems, digital transformation or continuous improvement initiatives.

- Experience working with retail systems, ERP, POS, workforce management or other business-critical platforms.

- Strong understanding of Microsoft 365, including Power BI, Power Automate, SharePoint, Teams and emerging technologies such as Copilot.

- Experience delivering system integrations, workflow improvements and automation initiatives.

- Strong understanding of data, reporting and analytics and how they support business decision-making.

- Proven ability to build strong stakeholder relationships and influence outcomes across the business.

- Experience managing software vendors and third-party technology providers.

- Demonstrated success leading projects and change initiatives from concept through to implementation and adoption.

- Understanding of artificial intelligence tools and their practical application within business environments.

- Experience leading, coaching or mentoring team members.

- Strong commercial acumen and the ability to balance operational priorities with future innovation.

- Passion for retail, food and delivering exceptional customer experiences.

Why Join The Happy Apple?

- Newly created role with significant influence across the organisation.

- Opportunity to lead transformation, automation and AI initiatives that will shape the future of the business.

- Work closely with a supportive and collaborative leadership team.

- Make a genuine impact on how technology enables growth, efficiency and customer experience.

- Join a values-driven organisation committed to innovation, continuous improvement and developing great people.

If you're excited about using technology, data, automation and innovation to create better business outcomes and support future growth, we'd love to hear from you.

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