About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

VCAT

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including residential tenancies, planning and environment disputes, consumer and building matters, guardianship and administration, qualified regulation and human rights. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

About the Role

This is an exciting opportunity to join the Victorian Civil and Administrative Tribunal (VCAT) as a Case Manager, managing complex matters and supporting the efficient progression of cases through to hearing. Working with a high degree of autonomy, you will apply your case management expertise to resolve procedural issues,



engage with key stakeholders and contribute to continuous improvement initiatives.

This role is ideal for a proactive professional who enjoys solving complex problems, working collaboratively and delivering high-quality outcomes in a dynamic justice setting.

You will be responsible for:

- managing a caseload of complex matters and ensuring cases are hearing-ready.
- undertaking jurisdictional assessments and resolving procedural issues.
- coordinating case preparation, evidence and procedural documentation.
- engaging with parties, legal representatives and internal stakeholders to support case progression.
- providing advice on complex procedural and jurisdictional matters.
- mentoring Case Coordinators and contributing to continuous improvement initiatives.

The position is fixed term for 12 months.

About You

The ideal candidate will bring:

- demonstrated experience managing complex cases in a legal, tribunal or government environment.
- strong knowledge of legislation, procedural requirements and jurisdictional processes.
- proven ability to analyse complex information and resolve procedural issues effectively.
- strong stakeholder management skills and the ability to build effective working relationships.




- excellent communication skills, with the ability to provide clear advice and prepare high-quality documentation.
- experience mentoring others and contributing to a cooperative, high-performing team environment.

How to apply

Click the ‘Apply Now' button, ensuring you include the following in your application:

- A resume
- A short cover letter

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.

📌 Case Manager (Melbourne)
🏢 Court Services Victoria
📍 Melbourne