ABOUT THE ROLE

Please read all information carefully before applying.

The Local Laws Officer delivers professional, customer-focused regulatory and compliance services through education, investigation, monitoring and enforcement activities in accordance with Council's local laws, policies and relevant legislation.

The position contributes to the protection of public health, safety, animal welfare, environmental values and community amenity by promoting voluntary compliance through fair, consistent and risk-based regulatory practices. The role provides regulatory advice, undertakes investigations and enforcement activities, responds to customer requests and complaints, and contributes to community education initiatives that support positive compliance outcomes. This role also contributes to the continuous improvement of regulatory services and may assist other areas of Council as required to support the efficient operation of the organisation.

Employment Status: Full Time, Permanent

Hours of Work: 72.50 hours per fortnight, nine (9) day fortnight

Level & Award: Level 2-3 of the Queensland Local Government Industry (Stream A) Award – State 2017 / Charters Towers Regional Council Certified Agreement

Salary Range: $81,385.51 to $92,967.72 gross per annum plus applicable locality allowance, and applicable allowances

Directorate: Corporate and Community Building

Department: Planning and Development

ABOUT YOU

The successful candidate will have:

Essential Knowledge, skills and abilities |

Level 2:

- Demonstrated ability to provide high-quality customer service and engage positively with members of the public.
- Ability to prepare accurate reports, correspondence and regulatory documentation.
- Ability to work independently within established procedures and seek guidance where required.
- Demonstrated experience in customer service, compliance, local government, animal management, community safety or a related operational environment.
- Ability to interpret and apply legislation, policies and procedures or the ability to rapidly acquire this knowledge.
- Awareness of natural justice, procedural fairness and administrative decision-making principles or ability to rapidly acquire this knowledge.
- Good communication and interpersonal skills, with the ability to remain claim, and use conflict resolution techniques in difficult interactions.
- Demonstrated organisational skills with the ability to prioritise competing demands and meet deadlines.
- Ability to work effectively as part of a team and contribute positively to workplace culture.
- Demonstrated computer literacy, including Microsoft Office applications and corporate information systems.
- Demonstrated commitment to workplace health and safety.

Level 3:(In addition to all Level 2)

- Demonstrated experience in a compliance, enforcement, investigation, local laws, animal management or regulatory services role.
- Demonstrated ability to interpret, apply and enforce legislation and exercise delegated authority.
- Experience conducting investigations and gathering evidence.
- Ability to prepare statutory notices, investigation reports, briefs of evidence and court-related documentation.




- Demonstrated ability to manage complex compliance matters and resolve issues through sound decision-making.
- Demonstrated ability to independently manage regulatory investigations from initial complaint through to resolution, including recommending or determining appropriate compliance and enforcement actions within delegation and established guidelines.
- Ability to provide technical guidance and support to other team members.
- Demonstrated ability to identify service improvements and contribute to the review of procedures and programs.
- Well-developed communication, stakeholder engagement and negotiation skills.

Essential Education/Qualifications |

Level 2:

- Completion of Year 12 Certificate and/or demonstrated relevant experience in a customer service, operational, compliance, local government or regulatory environment.
- Current First Aid and CPR Certification or ability to obtain.

Level 3:(In addition to Level 2)

- Certificate IV in Government Investigations, Regulatory Compliance, Animal Regulation and Management or a related discipline; and
- Demonstrated equivalent knowledge, skills and experience in a compliance, enforcement or regulatory environment.
- Demonstrated experience exercising Authorised Person powers or equivalent statutory authority.

Essential Licences |

- Possession and maintenance of a minimum current C class drivers’ licence.
- Ability to obtain and maintain appointments as an Authorised Person under relevant legislation.
- Ability to obtain and maintain a satisfactory national criminal history check.
- Queensland Firearms Licence Categories A and B or ability to obtain.

BENEFITS |

We have a range of benefits that include:

- Fortnightly RDO
- 5 weeks annual leave + 17.5% leave loading
- 3 weeks Personal/Carers Leave
- 8 weeks paid Parental Leave
- Domestic and Family Violence Leave
- Uniforms and PPE provided (if applicable to your role)
- Flexible Work Arrangements
- Annual wage progression
- 12% Superannuation
- Salary Sacrifice opportunities
- Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
- Employee Assistance Program
- Class 5 Motor Vehicle Usage while on call

INHERENT REQUIREMENTS AND WORKING ENVIRONMENT

Inherent requirements

The following are essential to performing this role safely. Council will consider reasonable adjustments to help a person to meet these requirements.

- Work is split between the office and the field. Field work is outdoors in all weather conditions, including heat, rain, dust, noise, and animals.
- Walk, stand and drive for prolonged periods, including on uneven ground and private properties.
- Undertake manual handling, including lifting and restraining animals, and lifting and moving cages, traps and impounded items.
- Safely handle and contain animals,



including aggressive, injured or distressed animals, using approved equipment and firearms where licenced and authorised.
- Manage contact with members of the public who may be distressed, hostile or aggressive, using de-escalation and conflict-resolution skills.
- Work alone and in isolated or remote locations, following Council’s working-alone procedures.
- Attend incident sites and potentially distressing situations, including injured or deceased animals, animal euthanasia and properties in poor or unsanitary condition.
- Wear required personal protective equipment (PPE) and uniforms for extended periods, including high-visibility clothing, safety boots, gloves, hearing and eye protection when using firearms and a body-worn camera.
- Drive a Council vehicle, often over long distances and on unsealed roads, to reach sites across the region.
- Use a computer, mobile device and telephone for extended periods to prepare notices, reports, evidence and case records.
- Participate in an on-call roster, and work outside ordinary hours, including weekends, and emergency or disaster response, as reasonably directed to meet operational needs.

Pre-Employment Checks, Health Monitoring and Immunisation

This position is required to complete a satisfactory health declaration, and a pre-employment medical assessment including a drug and alcohol screen, based on the inherent requirements above.

A national criminal history check will be required to also be undertaken with the applicant’s written consent.

Council takes all reasonably practicable steps to provide a safe and healthy workplace and to prevent occupational disease. Under Council’s P0199 Vaccinations and Health Monitoring Procedure, this position is listed on Council’s health monitoring register as requiring Hep A, Hep B, Tetanus and Q-Fever as vaccinations required for this position.

MORE INFORMATION & QUESTIONS

Council is committed to building an inclusive culture that respects and promotes human rights and diversity and acknowledges that we respectfully journey together to aspire to be an inclusive and capable organisation. We are an equal employment chance employer and place value on our diverse workforce. We encourage applicants representing all genders, ethnicities, ages, languages, sexual orientations, people with a disability, and those with family responsibilities to apply.

As part of the selection process applicants may be required to undertake some or all of the following pre-employment assessments/check:

- Pre-employment medical including a drug & alcohol test
- National Police/Criminal History Check
- Right to Work in Australia Check
- Qualification/Licence Verification
- Working with Children Check (Blue Card)
- Practical Assessment

Applications must be submitted online using the Apply Now link on this page and should include a cover letter and your current resume.

For further information, please view the Position Description.

For enquiries in relation to this vacancy, please contact Gert Nel, Regulatory Services Coordinator 07 •••• •300 or email.

CLOSING DATE

11:59pm Wednesday, 25 November 2026.

Apply Here

📌 Local Laws Officer (Charters Towers)
🏢 Charters Towers Regional Council
📍 Charters Towers