Job description
Agency Department of Health Work unit Hospital Switchboard
Job title Switchboard Operator Designation Administrative Officer 3
Job type Full time Duration Fixed for 6 months
Salary $70,839 - $76,115 Location Alice Springs
Position number 4156 RTF 361090 Closing 23/11/2026
Contact Officer Shelby Spencer, A/Emergency Management Manager – [email protected]
About the agency http://www.health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=361090
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.

Information for applicants – inclusion and diversit
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Primary objective
Provide a professional, responsive and efficient 24-hour switchboard and emergency communications service for Alice Springs Hospital
(ASH).
Context statement
The Hospital Switchboard is a critical operational frontline service responsible for coordinating communications across ASH. Operators
are required to work independently and collaboratively within a 24/7 environment, prioritise competing demands, respond to
emergency situations, exercise sound judgement, and provide accurate information in a fast-paced operational setting.
The role requires the ability to remain calm under pressure, manage multiple communication systems simultaneously,



and consistently
apply hospital policies, procedures, privacy requirements and emergency response protocols.
Key duties and responsibilities
1. Provide immediate response to various internal and external emergency situations executing appropriate actions in accordance with

emergency codes used within ASH, whilst maintaining a calm, methodical, and logical approach.
2. Participate in a 24/7 rotating roster including day, afternoon, night, weekend and public holiday shifts.
3. Compliance with Approved Guidelines & Policies for Switchboard Operational Procedures.
4. Monitor alarms from various hospital systems and promptly notify the appropriate personnel to ensure critical events are addressed

in a timely manner.
5. Participate in Continuous Quality Improvement (CQI) and adhere to Workplace Health Safety (WHS) Standards.
6. Provide a friendly, professional and respectful front-line service at ASH Switchboard.
7. Support team members individually and as a group.
8. Follow defined service quality standards, WHS policies and procedures relating to the work being undertaken in order to ensure high

quality, protected services and workplaces.
Selection criteria
Essential
1. Commitment to working across a 24/7 rotating shift roster.
2.



High level of self-management with the ability to work independently and collaboratively within an essential frontline service

environment.
3. Demonstrated ability to assess information, apply procedures and exercise sound judgement to make timely decisions in routine and

unpredictable situations.
4. Proven ability to prioritise and manage multiple tasks, meet deadlines, remain composed under pressure and adapt effectively in a

dynamic and unpredictable environment.
5. Demonstrated experience managing challenging enquiries in a calm, professional and customer-focused manner.
6. Demonstrated experience working in a high-volume service environment, managing competing priorities whilst maintaining strong

attention to detail and high-quality standards.
7. Demonstrated proficiency using multiple computer systems simultaneously and accurately processing information in real time.
8. Demonstrated well-developed interpersonal, written and verbal communication skills, including sound diction, cross-cultural

sensitivity and the ability to communicate complex information clearly.
9. Demonstrated experience interpreting and applying relevant policies, procedures, privacy and confidentiality requirements.
Desirable
1. Knowledge of hospital operations, medical terminology, clinical staffing structures and/or healthcare communication systems.

Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice and
criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. For
immunisation requirements - Category B (indirect contact with blood or body substances), check with contact person for requirements.

📌 Switchboard Operator (Alice Springs)
🏢 Department Of Health
📍 Alice Springs