PLEASE NOTE: Applicants must demonstrate native or near-native fluency in spoken and written English. You will be speaking daily with elderly residents, their families, and aged-care facility staff, so transparent, articulate, and natural English is non-negotiable: all applicants who demonstrate accented or stilted speech are immediately disqualified.
We are seeking a reliable, detail-oriented, and empathetic Administrative & Communications Assistant to join our busy pharmacy support office.
About the Role:
Operating from your own dedicated workspace above the main pharmacy floor, you will work closely alongside our Accounts Officer to handle the day-to-day administrative engine of our extensive aged-care portfolio.
This is not an accounting role—our Accounts Officer manages the ledgers and financial reporting—though it does involve bookkeeping duties. Your focus will be on the critical administrative, data-entry, and communication workflows that keep our operations running smoothly.
This role requires a balance of quiet, accurate data processing and compassionate, crystal-clear communication when talking to families and institutional stakeholders over the phone and via email.
Key Responsibilities:
- Phone & Email Correspondence: Handle daily incoming and outgoing enquiries from aged care facility managers, families, and suppliers with tact, patience, and absolute professionalism.
- Administrative Data Entry: Accurately enter, update, and maintain resident and billing records across our administrative systems.
- Account Follow-Ups: Assist with routine account follow-ups, logging queries, and contacting families regarding direct debits or outstanding balances under the direct guidance of the accounts supervisor.
What We Are Looking For:
- Communication Fluency: Excellent verbal and written English skills. You must be completely comfortable and articulate on the telephone, capable of navigating difficult and/or sensitive conversations.
- Tech & Data Savvy: Comfortable navigating computer systems, managing emails, and performing accurate data entry (familiarity with spreadsheets is a plus, though full on-the-job training on our specific systems is provided).
- Reliability & Organisation: A methodical approach to daily tasks and the ability to learn established office procedures and routines.
What We Offer:
- Remuneration: $28.00 – $33.00 per hour + Superannuation (commensurate with experience).
- Supportive Environment: A stable, secure role in a family-owned pharmacy environment where you are trained and supported.
- Clear Structure: Work under direct, structured supervision where your responsibilities are clear and well-defined.
To Apply:
Use the Indeed apply function, or submit your cover letter and attached resume to
[email protected].
- Pay: $28.00 – $33.00 per hour
- Work Location: In person at 36 Carlton Parade, Carlton NSW
Pay: $28.00 – $33.00 per hour
Expected hours: 30.0 per week
Work Location: In person
📌 Admin/Communications Clerk (Carlton)
🏢 Carlton Railway Pharmacy
📍 Carlton