Goulburn-Murray Water (GMW) is Australia’s largest rural water corporation responsible for storing, managing and delivering water across most of northern Victoria. GMW provides more than 39,000 services to about 25,000 customers in its operating region.

About the role

Based in Tatura, you’ll join our Business and Finance, IT business unit providing information, communication and technology products and specialist services to internal GMW stakeholders.

The Service Desk Officer is the friendly and knowledgeable first point of contact for our staff when they need help. Assisting with queries and technical support, you will be providing thoughtful, timely assistance and escalating issues when required.

You’ll troubleshoot issues, explain solutions and take real ownership of problems — right through to resolution. You don’t need to know everything on day one, you will receive ongoing training to help you become an expert in our systems. We do expect you to display problem-solving ability, explain technical concepts clearly, and be engaged as part of a small, supportive team. What matters most is a solid foundation in IT support.

What you'll do:

This role will support the business with the following responsibilities:

- Provide excellent customer service.
- Provide specialist technology advice and support to assist other business units.
- Ensure all logged incident and request tickets are managed efficiently and to agreed service levels.
- Triage incidents and requests to relevant parties.
- Assist with the replacement of computer equipment for end users

What we’re looking for:

- Robust Customer Service Management skills.




- Experience in ICT Service Desk roles
- Exceptional communication and negotiation skills with both internal and external stakeholders
- Experience with Microsoft 365 administration (Office, Exchange, Teams, SharePoint).
- Familiarity with Active Directory and Microsoft Entra (account creation and management, password resets).
- Experience with Windows 11 configuration and support.

Benefits

- Agile, inclusive and responsible culture is the foundation of our organisation where people are offered excellent opportunities to grow, learn and advance in their careers.
- GMW are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.
- GMW offer flexible working and are always open to discussing your individual needs so that you get to create your own experience with us.
- Great time to make the move to regional Victoria for a different lifestyle, career opportunities and challenge.

For more information, view the position description below.

Applications close on Friday 27 November 2026. email together with a copy of your current CV to [email protected].

GMW is an equal opportunity employer supporting diversity and inclusion in the workplace. GMW encourages people with diverse backgrounds, experience and perspectives to apply.

We welcome applications from people with disability and aim to provide an inclusive and accessible workplace. If you need any help with the application process or would like to discuss reasonable adjustments to support you to take part in an interview, please contact: [email protected]

📌 Service Desk Officer (Tatura)
🏢 Goulburn-Murray Water
📍 Tatura