About Hope and Care

Hope and Care is a community-focused disability support provider dedicated to improving the wellbeing, independence and quality of life of each individual in our care. We work closely with participants and their families to deliver personalised, respectful support that builds on individual strengths, promotes choice and creates opportunities for meaningful community participation.

About the Role

You will provide individualised support in participants’ homes, community settings, Day programs, group settings and other service environments, including supported accommodation.

This is a mobile, in-person role coordinated through our Bankstown head office. Travel between participant locations is required. Duties vary according to each participant’s needs, preferences, goals and support plan.

Key Responsibilities

Daily Living and Life Skills

- Support participants to develop practical skills, including meal preparation, cooking, shopping, household tasks and personal organisation.
- Encourage independence through clear instructions, prompting, encouragement and opportunities to make choices.
- Assist with daily routines and domestic tasks while maintaining a safe and comfortable workplace.

Personal Care

- Provide respectful assistance with showering, dressing, grooming, toileting, continence care and other personal hygiene needs.
- Support meals and hydration in accordance with individual instructions and any prescribed mealtime management plans.
- Maintain participants’ dignity, privacy, preferences and consent throughout all support activities.

Mobility and Manual Handling

- Assist with mobility, transfers and positioning in accordance with individual manual handling plans.
- Use hoists, transfer aids, wheelchairs and other equipment where required, within your training and assessed competency.
- Follow safe work practices and report changes in mobility, equipment concerns or hazards promptly.

Community Participation and Transport





- Drive participants safely to appointments, programs, outings and community activities.
- Support participation in recreational, social, educational and fitness activities suited to individual interests and goals.
- Maintain appropriate supervision and provide safe collection, drop-off and handover.
- Keep vehicles used for participant transport clean, safe and suitable for the required journey.

Communication and Positive Support

- Build respectful, professional relationships with participants, families and colleagues.
- Adapt communication to each participant’s needs, including using simple language, visual supports or communication aids where appropriate.
- Follow individual behaviour support strategies and respond calmly to distress or behaviours of concern.
- Maintain professional boundaries and promote participants’ choice, control and inclusion.

Documentation and Teamwork

- Complete accurate, timely progress notes, shift records and incident reports.
- Follow support plans, risk assessments, organisational procedures and relevant instructions from allied health professionals.
- Communicate changes in participants’ needs, wellbeing or circumstances to the appropriate team member.
- Work collaboratively with rostering staff, managers and other support workers to maintain consistent care.
- Assist with medication only where authorised, trained and competent, in accordance with the participant’s plan and organisational procedures.

Essential Requirements

- Current NSW Working with Children Check (WWCC) suitable for paid employment.




- Current NDIS Worker Screening Check clearance.
- Current First Aid and CPR certificates.
- Certificate III or higher in a relevant disability, community services or care-related field, a similar qualification, or equivalent relevant experience.
- A current, valid driver’s licence.
- Access to your own reliable, registered and insured vehicle, with insurance suitable for its intended work use, including participant transport where required.
- Flexible availability to meet roster requirements, which may include mornings, afternoons, evenings and weekends.
- Ability to provide personal care and undertake manual handling duties safely, following training and individual support plans.
- Clear communication skills and the ability to complete accurate written documentation.
- A dependable, patient and respectful approach, with a commitment to participant safety, dignity and independence.
- The right to work in Australia.

Highly Regarded

- Arabic language skills, to support communication with Arabic-speaking participants and families.
- Experience supporting people with intellectual, developmental, physical or complex disabilities.
- Experience in home support, community access, Life Skills programs, supported accommodation or respite.
- Practical experience with hoists, mobility equipment and individual manual handling plans.
- Experience implementing positive behaviour support strategies.

How to Apply

Apply through Indeed with your current resume and a brief introduction outlining your relevant experience, qualifications, availability and the Western Sydney areas you can service. If you have any questions please reach out to us via email [email protected].

Hope and Care welcomes applicants from diverse backgrounds who share our commitment to respectful, inclusive and person-centred support.

Pay: $35.44 – $80.44 per hour

Expected hours: 10.0 – 50.0 per week

Work Location: In person

📌 Learning Disability Support Worker (Bankstown)
🏢 Hope and Care
📍 Bankstown