KEY BENEFITS TO YOU

Join Oceania Ground Force and enjoy accelerated career progression, gaining valuable skills that are transferable across various industries. Our rotational rostering offers flexibility for a balanced work and personal life. Benefit from our Reward & Recognition Scheme and comprehensive Employee Assistance Program, providing support for all our team members.

ABOUT THE COMPANY

Oceania Ground Force, an Australian-owned Ground Handling Services Company, is committed to delivering professional and effective services to leading airlines. Operating since June 1996, we have grown to over 500 employees in 14 locations across Australia and the Pacific. Our company blends cutting-edge technology and equipment with a hands-on management approach to ensure exceptional service quality.

ABOUT THE ROLE

We are seeking a versatile team member to work across both Customer Service Agent and Customer Service Supervisor duties at Newcastle Airport, depending on roster and operational requirements.

As a Customer Service Agent, you will provide exceptional service to airline travellers, including check-in, travel document verification, seat allocation, baggage processing and boarding. When rostered as Customer Service Supervisor, you will lead and support the customer service team, coordinate daily activities and help ensure safe, efficient operations in line with airline requirements.

Applicants must be willing and able to perform both roles, with supervisor duties allocated according to operational needs.

YOUR DUTIES

- Greet customers warmly at check-in.
- Process and verify travel documents.
- Assign seats and issue boarding passes and baggage reclaim vouchers.
- Assist with gate boarding procedures.
- Marshal passengers and manage disruptions as needed.
- When rostered as Supervisor, lead and support the customer service team to deliver safe, efficient operations and excellent customer service.
- Coordinate check-in and boarding activities, monitor compliance with airline procedures,



and assist with escalated passenger enquiries and disruptions.
- Work flexibly across Customer Service Agent and Supervisor duties as rostered.

BENEFITS

Oceania Ground Force values your professional growth and well-being. Our benefits include:

- Competitive pay rates above the Award.
- Check-In Crew base rate of $28.91 per hour, with a base rate of $34.88 per hour paid when rostered to perform Supervisor duties. Both rates exclude shift penalties and superannuation.
- 12% Superannuation contributions.
- Shift penalties for early morning, evening, and overnight shifts.
- Additional pay for weekend work (time and a half on Saturdays, double time on Sundays).
- Company-provided uniform.
- Comprehensive paid training and enrolment in a Cert III course.
- Fatigue management strategies.
- Rosters published two weeks in advance, offering flexibility for work/life balance.
- Opportunities for internal promotions and secondments.
- A supportive Employee Assistance Program.

KEY SELECTION CRITERIA

We strive for a workplace where everyone is treated with respect and dignity, recognising each team member's unique qualities and contributions. We seek individuals who:

- Leadership and Experience: Previous airline customer service experience and demonstrated supervisory or team leadership capability, with the willingness and ability to work across both agent and supervisor roles as rostered.
- Safety Awareness: Demonstrate a proactive approach to safety, ensuring compliance with all procedures.
- Attention to Detail: Maintain a high level of accuracy in all tasks, adhering to protocols and standards.
- Team Collaboration: Work effectively within a team,



displaying strong interpersonal skills and a collaborative mindset.
- Punctuality and Reliability: Show reliability and punctuality, committing to scheduled shifts.
- Adaptability: Adapt to changing priorities and conditions in a dynamic airport environment.
- Cultural Sensitivity: Be considerate and empathetic towards others, treating everyone with dignity and respect.
- Language Skills: Proficiency in any second language is advantageous.

ESSENTIALS

- Professional appearance and demeanour.
- High proficiency in spoken and written English.
- Proficient computer skills.
- Ability to pass Drug, Alcohol, and Audio tests (cost reimbursed after 6 months of employment).
- Capability of obtaining an ASIC card (paid for by the company).
- Flexibility to work a rotating roster, including weekends and Public Holidays (e.g., Christmas).
- Capacity to undertake shifts between 4-10 hours per day.
- Ability to work shifts spanning 05:00 - 23:00.
- Commitment to a minimum of 40 hours per fortnight (for Part Time employment offers only).
- Availability for 2 weeks of full-time paid training.

Oceania Ground Force is an equal opportunity employer, fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals. Join us and be part of a team that values and celebrates diversity!

If you're looking for a role that offers growth, challenges, and the opportunity to make a difference, apply now!

HOW TO APPLY

Please complete the requested work history and education / qualifications information on the application page (you are encouraged to detail any (and all) certificates or licence(s) information under the education section).

We would love to hear from you if you meet the selection criteria and if you have, and are able to commit to, the essentials that we are looking for to join our fantastic team.

Simply complete the application process by clicking the Apply Now button and we’ll be in touch.

APPLY NOW!!

No recruitment agencies please

📌 Check-In Crew / Supervisor (Williamtown)
🏢 Oceania Ground Force
📍 Williamtown