Client Services & Collections Officer

Debt Fix | North Sydney NSW

Salary: $65,000 – $75,000 p.a. (+ Super, + Leave Loading)

Salary review after 6months

Employment Type: Full-time | Office-based

About Us

At Debt Fix, we're committed to helping Australians overcome financial difficulties and regain control of their financial future.

As an established provider of debt solutions, we work with individuals facing financial challenges, helping them understand their options and identify practical pathways towards financial stability.

Based in the heart of North Sydney, our modern office offers a convenient location close to public transport, cafés, restaurants, shopping and other amenities.

We're looking for a confident, empathetic and customer-focused professional with previous debt collections experience to join our growing team.

About the Role

This is an excellent opportunity for someone with a background in debt collections, credit management, financial hardship or customer service who is looking to apply their skills in a more client-focused and rewarding workplace.

As a Client Services & Collections Officer, you'll play an important role in supporting clients experiencing financial difficulties, managing sensitive conversations, maintaining accurate records and assisting with the administration of debt solutions.

We're particularly interested in candidates who understand that successful client engagement requires more than simply collecting payments - it requires patience, active listening, sound judgement and the ability to build trust.

Your responsibilities will include:

- Communicating with clients by telephone and email in a professional, respectful and empathetic manner.
- Engaging with clients experiencing financial hardship to understand their circumstances and assist with appropriate next steps.
- Managing inbound and outbound calls, including potentially challenging or sensitive conversations.
- Following up with clients regarding outstanding information,



documentation and agreed payment arrangements.
- Applying negotiation and problem-solving skills to achieve practical, mutually acceptable outcomes.
- Maintaining accurate and detailed client records within our CRM system.
- Preparing correspondence, processing documentation and completing general administrative tasks.
- Working collaboratively with colleagues to ensure clients receive timely, consistent and high-quality service.
- Maintaining client confidentiality and adhering to company policies, procedures and relevant regulatory requirements.

About You

We're looking for someone who combines the confidence and resilience developed through collections experience with a genuine commitment to providing outstanding customer service.

To be successful in this role, you'll ideally have:

- Previous experience in debt collections and/or customer service experience, credit control, accounts receivable, financial hardship or a similar customer-facing role.
- Exceptional customer service skills, with the ability to establish rapport and build trust quickly.
- Strong verbal communication skills, particularly when managing difficult or emotionally charged conversations.
- A professional, compassionate and non-judgemental approach when dealing with people experiencing financial stress.
- Confidence in negotiating, resolving issues and managing objections constructively.
- Excellent attention to detail and strong administrative and organisational skills.
- The ability to manage competing priorities in a busy, fast-paced environment.
- Sound computer literacy, including Microsoft Office and CRM systems.




- A proactive attitude, reliability and a willingness to contribute to a supportive team environment.

Experience within a collections agency, financial services organisation, bank, credit provider or hardship assistance team will be highly regarded.

While experience in debt solutions or insolvency is advantageous, it's not essential. We provide comprehensive training in our services, systems and processes.

Why Join Debt Fix?

Make a meaningful difference

Use your existing collections and customer service skills to help Australians navigate financial challenges and work towards a more secure financial future.

Supportive team environment

Join a friendly, collaborative workplace where professionalism, respect and teamwork are valued.

Training and development

Receive practical training in debt solutions, financial hardship assistance, client engagement and our internal systems. Career progression

We're committed to developing our people and providing opportunities for professional growth.

Competitive remuneration

We offer a salary of $65,000 – $75,000 per annum, commensurate with your experience and capabilities.

Convenient North Sydney location

Enjoy working in a modern office close to public transport and a wide range of local amenities.

Interested? We'd Love to Hear From You!

If you have a background in debt collections, enjoy working with people and take pride in delivering exceptional customer service, we'd welcome your application.

This is an opportunity to use your experience in an environment where empathy, professionalism and positive client outcomes genuinely matter.

Apply now to join the Debt Fix team.

Debt Fix is an equal opportunity employer. We value diversity and are committed to providing an inclusive, respectful and supportive workplace.

Pay: $65,800.00 – $75,000.00 per year

Benefits:

- Free drinks
- Free food

Work Location: In person

📌 Client Services & Collections Officer (North Sydney)
🏢 Debt Fix
📍 North Sydney