B.K. Wolfe | Essendon, Melbourne | Full-Time

About B.K. Wolfe

B.K. Wolfe is a growing Melbourne-based menswear brand specialising in wedding suits, formalwear and made-to-measure tailoring.

Located in the heart of Essendon, our showroom offers a personalised shopping experience where clients receive expert styling advice, individual appointments and tailored solutions.

We pride ourselves on exceptional service, attention to detail and building genuine, long-term relationships with our clients.

As we continue to grow and elevate our brand, we're looking for a confident, motivated and personable Retail Store Manager to lead our showroom and help take B.K. Wolfe to the next level.

About the Role

This is a hands-on leadership position suited to someone who enjoys sales, fashion, customer relationships and taking ownership of a business.

You'll be responsible for overseeing the daily operations of our showroom, leading the customer experience and ensuring the store consistently achieves its sales and service goals.

Your key responsibilities will include:

- Managing the day-to-day operations of the showroom.
- Conducting personalised appointments, styling clients and selling suits and formalwear.
- Driving sales performance, achieving targets and identifying opportunities for growth.
- Leading, motivating and supporting the retail team.
- Managing customer enquiries, appointments and sales follow-ups.
- Overseeing customer orders, fittings, alterations and collections.
- Ensuring every customer receives an exceptional experience from their first appointment through to collection.
- Maintaining showroom presentation, stock organisation and operational standards.
- Building long-term customer relationships and generating repeat business and referrals.
- Working closely with the business owner to improve processes, performance and customer satisfaction.

About You

We're looking for someone with personality,



confidence and a genuine passion for delivering exceptional customer experiences.

You don't necessarily need a background in suits or tailoring. We're happy to provide comprehensive product and styling training to the right person.

Ideally, you'll have:

- Previous experience in retail management, assistant management or a senior sales role.
- Strong sales ability and a proven customer-focused approach.
- Excellent communication and interpersonal skills.
- Confidence in leading a team and taking initiative.
- Strong organisational skills and attention to detail.
- A professional, well-presented and personable attitude.
- The ability to manage multiple customers, appointments and priorities.
- A proactive mindset with a genuine desire to grow with the business.

Experience in menswear, fashion, luxury retail or wedding-related industries will be highly regarded.

What We Offer

- A supportive, close-knit team setting.
- A relaxed yet professional showroom atmosphere.
- Competitive salary with performance-based incentives.
- Comprehensive training in menswear, styling and made-to-measure clothing.
- Generous employee discounts and wardrobe benefits.
- Genuine autonomy and the opportunity to take ownership of the showroom.
- Career development and growth opportunities as the brand expands.
- The opportunity to play a key role in shaping the future of B.K. Wolfe.

How to Apply

We're looking for someone who wants more than just another retail job — someone who takes pride in their work, enjoys building relationships and is excited about growing with an ambitious Australian menswear brand.

If this sounds like you, we'd love to hear from you.

Please submit your resume and a brief cover letter introducing yourself, your experience and why you'd be a great fit for B.K. Wolfe.

Pay: $85,000.00 – $100,000.00 per year

Benefits:

- Employee discount
- Travel reimbursement

Work Location: In person

📌 Retail Store Manager (Essendon)
🏢 B.K Wolfe
📍 Essendon