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Service Delivery Lead / Operations Manager

Perth Prime Recruitment

Posted 1 day ago

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Job Description

05th November, 2026

Job Description
Seeking an experienced Service Delivery Lead / Operations Manager to oversee service delivery across multiple sites throughout Perth's southern suburbs.
The role will focus on managing and supporting the southern locations, ensuring effective day-to-day operations and consistent service delivery across the sites.
The successful candidate must have extensive knowledge of the NDIS and previous experience in a service delivery or operational leadership role.
Key Requirements:

- Extensive knowledge and understanding of the NDIS
- Previous experience in service delivery or operations management
- Ability to oversee multiple sites and support day-to-day operations
- Strong communication and organisational skills
- Ability to work independently and travel between locations

05th November, 2026

Job Description
Seeking an experienced Service Delivery Lead / Operations Manager to oversee service delivery across multiple sites throughout Perth's southern suburbs.
The role will focus on managing and supporting the southern locations,



ensuring effective day-to-day operations and consistent service delivery across the sites.
The successful candidate must have extensive knowledge of the NDIS and previous experience in a service delivery or operational leadership role.
Key Requirements:

- Extensive knowledge and understanding of the NDIS
- Previous experience in service delivery or operations management
- Ability to oversee multiple sites and support day-to-day operations
- Strong communication and organisational skills
- Ability to work independently and travel between locations

Additional Information:

- Coverage includes Mandurah, Rockingham and surrounding southern suburbs
- Office-based work one day per week, Tuesday or Wednesday
- Remaining days spent travelling between sites
- Company vehicle provided

Be the person who keeps everything moving.

Imagine starting your day by coordinating priorities for operational leaders, ensuring key activities are on track and helping teams deliver essential water and wastewater services that support communities across Perth. No two days are quite the same. One moment you're planning meetings and coordinating business deliverables, the next you're supporting training initiatives,



managing stakeholder relationships or helping the team respond to important operational priorities.

As our Support Officer - Service Delivery , you'll be the central point of coordination for our Service Delivery leadership team. This is a fixed-term opportunity through to April 2027 , where you'll work closely with Operations Managers and Team Leads, providing high-level administrative support that helps keep our field operations organised, compliant and running efficiently. This role exists within the Perth Region Service Delivery team and performs, coordinates and oversees administrative activities across the business unit.

What the role will involve

You'll play an key role behind the scenes, helping our operational teams focus on what they do best by:

- Coordinating administrative activities across the Service Delivery team
- Managing diaries, meetings, events and key business deliverables
- Supporting Operations Managers and Team Leads to ensure priorities and business plan commitments stay on track
- Coordinating training, safety and wellbeing initiatives across the team
- Working with stakeholders across the business to gather information, track actions and support operational outcomes
- Preparing agendas, minutes and documentation for leadership, committee and incident management meetings

Real benefits that matter

- Real flexibility with options to work from home, flexible work hours
- Two well‑being days each year to recharge, relax and enjoy life (separate to standard paid sick/personal leave)
- Access to long service leave pro rata after 3 years of service
- Take advantage of our co-contribution superannuation schem

📌 Senior Hospital Fit-Out Delivery Lead (Western Australia)
🏢 Webuild Group
📍 Western Australia