Salary: AU$85,000 – AU$90,000 per year, including superannuation
Job Type: Full time
Location: Perth Airport, WA
Work Location: In person
Work Authorisation: Australia (Required)

About Smarte Carte

Smarte Carte Australia is the leading supplier and manager of airport baggage trolley services and baggage storage solutions across Australia. We also operate a range of customer-focused airport services, including lockers, sleeping pods, massage chairs and luggage retail solutions.

We are currently seeking an experienced and motivated Customer Service Supervisor to join our Perth Airport operations team.

About the Role

The Customer Service Supervisor is responsible for supporting the day-to-day operations of Customer Service Representatives and assisting the Site Operations Manager to maintain a safe, efficient and customer-focused operation.

You will play an significant role in supervising frontline staff, maintaining operational standards and KPIs, supporting staff performance and training, and ensuring compliance with Smarte Carte and airport safety and security requirements.

With training and support, your responsibilities will include:

- Supervising and supporting Customer Service Representatives during daily operations
- Ensuring team members follow Smarte Carte policies, procedures, Safe Work Procedures (SWP) and Safe Work Method Statements (SWMS)
- Monitoring operational areas and allocating staff to ensure service levels and KPIs are maintained
- Conducting pre-shift team meetings and communicating operational requirements to the team
- Coordinating staff meal breaks while maintaining appropriate service levels
- Providing professional and helpful customer service to passengers and airport stakeholders
- Monitoring trolley stock levels and supporting the efficient operation of trolley services
- Reporting hazards, near misses, incidents and accidents in accordance with company procedures




- Supporting staff training, onboarding and performance monitoring
- Assisting with rostering and operational adjustments where required
- Maintaining accurate daily documentation and operational records
- Providing recommendations to improve systems, processes and operational efficiency
- Communicating and reinforcing Smarte Carte policies, procedures and service standards
- Maintaining regular communication with the Site Operations Manager and operational leadership team
- Attending airport meetings and assisting with other operational requirements as required

About You

We are looking for someone who demonstrates:

- Strong leadership or supervisory experience, preferably in a customer service or operations environment
- Excellent communication and interpersonal skills
- Strong organisational skills and the ability to prioritise competing demands
- A proactive approach and the ability to use initiative
- The ability to lead by example and support frontline staff
- A strong commitment to workplace health and safety
- The ability to work effectively in a fast-paced, customer-focused environment
- Flexibility to work a rotating roster in line with airport operational requirements
- Experience in transport, aviation, retail or logistics environments is desirable

Why Join Smarte Carte?

This is an excellent opportunity to join an established airport operations team and take on a key supervisory role within a fast-paced and customer-focused environment.

If you are an experienced supervisor who enjoys working with people, takes pride in delivering high standards of service and is looking for an opportunity to contribute to successful airport operations, we would love to hear from you.

Full-time position

Work location: Perth Airport, WA

Australia work authorisation required

Pay: $85,000.00 – $90,000.00 per year

Licence/Certification:

- Full Driver Licence (Required)

Work Location: In person

📌 Customer Service Supervisor – Perth Airport
🏢 Smarte Carte Australia
📍 Perth Airport