This role requires a female support worker due to participant care needs and privacy requirements.

Job Summary:

The Complex Mental Health Support Staff member is expected to provide direct support to individuals experiencing mental health challenges. This role ensures the safety and well-being of individuals in care and helps facilitate a positive and supportive environment for mental health recovery. Working closely with all the stakeholders this position ensures high-quality care and support to foster the recovery and well-being of individuals.

Key Responsibilities:

Provide Direct Care and Support:

- Assist individuals with activities of daily living (ADLs), such as meal preparation, personal hygiene, and social activities.
- Offer emotional support and encouragement, ensuring a compassionate and non-judgmental approach.
- Monitor and report on clients’ emotional well-being, progress, and behavioural changes.
- Assist in Implementing Treatment Plans:
- Collaborate with the mental health care team to implement personalized support plans.
- Support therapeutic activities, group sessions, and recreational programs to promote mental and emotional well-being.
- Promote Safety and Well-being:
- Ensure client safety and follow protocols in high-risk situations, managing crises or behavioral incidents effectively.
- Maintain a secure setting, monitoring adherence to safety guidelines.
- Maintain Documentation and Records:
- Document interactions and behavioural observations, ensuring accurate and confidential record-keeping.




- Assist with Medication Management (if applicable):
- Assist individuals with medication adherence, including reminders and organization.
- Monitor for side effects or reactions, reporting concerns to medical staff.
- Collaboration and Communication:
- Work closely with a multidisciplinary team (psychologists, counselors, nurses, social workers) to provide holistic care.
- Communicate with families and support networks, when appropriate, to ensure comprehensive care.
- Participate in Training and Development:
- Attend training sessions on mental health conditions, treatment approaches, and safety protocols.
- Stay updated with trends and best practices in mental health support.

Qualifications:

- Education and Experience:
- Cert 3 or above is preferred
- Prior experience in mental health care, counselling, or social services preferred.
- Skills:
- Strong communication and interpersonal skills to build rapport with individuals from diverse backgrounds.
- Empathy, patience, and professionalism in challenging or sensitive situations.
- Basic understanding of mental health disorders, treatment techniques, and crisis intervention.
- Ability to maintain confidentiality and ethical standards.
- First Aid and CPR certification (or willingness to obtain).
- Mental Health First Aid certification (preferred, or willingness to obtain).

Job Type: Casual

Pay: $36.00 – $38.00 per hour

Work Authorisation:

- Australia (Preferred)

Work Location: In person

📌 Complex Mental Health Support Worker (Mitchelton)
🏢 Alpha Care and Share
📍 Mitchelton