Who are we?

The Mind & Behaviour Clinic encompasses a strong network of allied health professionals based in Bankstown (NSW). We work with families on social, developmental, psychological, and behavioural issues across the lifespan from a strength-based perspective. We help people overcome the challenges they are faced with daily and provide the best allied health experience either in clinic, home or within their own the community. We work within a trans-disciplinary model, whereby therapists from a range of modalities (behaviour, psychology, occupational therapy, and speech pathology) work as a solid team to assist our clients to the best of our ability.

Why join us?

We offer many incentives to staff such as opportunities for self and professional development, recognition, and many opportunities to socialise and engage within a thriving team. You will enjoy the benefit of an excellent work life balance with lower than usual industry client contact hours, avoiding burnouts.

What will you be doing?

The Client Services Administrator is the first point of contact for clients, families and visitors to the Mind & Behaviour Clinic. The role manages the client journey from first enquiry to discharge across private, Medicare and NDIS-funded services, while ensuring the clinic’s front desk, office upkeep,



billing and administration run smoothly.

The position requires a warm, organised and detail-oriented person who can manage reception, intake, scheduling, billing and records accurately, maintain a clean, tidy and welcoming office environment, and ensure office supplies and facilities are well maintained. The successful candidate will uphold high standards of confidentiality, professionalism and client care while supporting the efficient day-to-day operations of the clinic.

Essential Criteria

- Certificate III or IV in Business Administration, Health Administration or a related field, or equivalent experience.
- Experience in a client services or administrative role in an allied health, medical or psychology setting.
- Working knowledge of Medicare, private and NDIS funding processes, including service agreements and claiming.
- High accuracy in data entry, billing and record-keeping.
- Strong verbal and written communication, with a warm, client-centred approach.
- Ability to manage competing priorities and work independently and in a team.
- Competence with Microsoft Office and practice management systems.

Pay: $52,880.00 – $97,880.00 per year

Benefits:

- Salary packaging

Work Location: In person

📌 Client Services Administrator (Bankstown)
🏢 The Mind & Behaviour Clinic
📍 Bankstown