Primary or Mandatory skills :-

- CRM And Enterprise Platforms: Siebel CRM, Salesforce, Amdocs, ServiceNow, Helix

Valuable to have skills :

- Agile, Scrum, Waterfall, Jira, Confluence, UAT, SIT, Production Release Management, Incident/Problem/Change Management
- Oracle SQL, Oracle Database

Detailed Job description : -

Business Analysis and Solution Design

- Telecom BSS/OSS and Order-to-Activate lifecycle
- Requirements Elicitation and Stakeholder Management
- Telecom Product Configuration and Order Journey Mapping
- Order Capture, Decomposition, Orchestration, and Fulfilment
- Service Provisioning, Network Inventory, and Service Activation
- CRM, Billing, Customer Lifecycle, and Operational Processes
- Functional And Technical Specifications
- API Integration Analysis and Interface Testing
- UAT Planning, Execution, and Business Sign-Off
- Incident, Problem, Change, and Release Management
- RCA, Defect Triage, Service Restoration, and CSI
- Vendor Coordination and Cross-Functional Team Leadership
- Production Support, Deployment, and Post-Release Validation
- Process Improvement, Automation, and Operational Cost Reduction

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📌 Analyst Programmer (Sydney)
🏢 Tech Mahindra
📍 Sydney