Customer Service Representative

Keysborough, VIC | Permanent Full-Time | $70,000–$75,000 + Super

Adecco is partnering with a well-established and growing supplier within the building products and fasteners industry to recruit a customer-focused Customer Service Representative .

Based at our client’s modern head office in Keysborough, this is a fully onsite role, 5 days per week , working closely with customers and internal teams to manage orders, enquiries and delivery updates.

About Us

Our client is a well-established, Australian-owned business operating within the building, construction and industrial products sector . They are a leading manufacturer and importer of fastening solutions and supply an extensive range of screws, construction fasteners, anchors, adhesives, hardware and related building products.

With a long history in the Australian fastening industry, the business has built a solid reputation for product quality, innovation, technical expertise and high levels of customer service . They work closely with customers across the building and construction industries, including steel frame manufacturers, suppliers and home builders.

Responsibilities

Hours & Salary

- Permanent full-time, 38-hour week
- 100% onsite in Keysborough, 5 days per week
- Two shift options available:
- 7:00am – 3:30pm
- 8:30am – 5:00pm

- Salary: $70,000–$75,000 + super , depending on experience

What you'll be doing

As a key member of the Customer Service team, you will:

- Manage inbound customer enquiries via phone, email and face-to-face
- Process customer orders accurately into the internal system
- Assist customers with product, order, availability and delivery enquiries




- Provide updates regarding order status and expected delivery timeframes
- Liaise with internal sales, warehouse and operations teams
- Follow up customer queries and ensure issues are resolved promptly
- Maintain accurate customer and order information
- Assist with general administration and customer service duties
- Work collaboratively with the wider team to deliver a high level of customer service

Your Profile

We’re looking for someone who is friendly, organised, reliable and genuinely enjoys helping customers .

Ideally, you will have:

- Previous experience in customer service, sales support, administration or order processing
- Strong verbal and written communication skills
- A confident and qualified phone manner
- Strong attention to detail and accurate data entry skills
- Good computer skills and the ability to learn new systems
- Excellent organisation and time-management skills
- A proactive, hands-on approach
- The ability to work effectively within a busy team environment

Previous experience within building products, fasteners, hardware, trade supplies, warehousing or a similar industry would be advantageous but is not essential.

What's on offer

- $70,000–$75,000 + super
- Permanent, full-time employment
- Choice of 7:00am–3:30pm or 8:30am–5:00pm shift
- Modern Keysborough head office
- Established and growing industry business
- Supportive and positive team culture
- On-the-job training and ongoing support
- Opportunity to build your product and industry knowledge

Contact

If you’re a customer-focused professional looking for a stable, full-time prospect with an established and growing business, we’d love to hear from you.

Apply now through Adecco

📌 Customer Service Representative (Keysborough)
🏢 Adecco
📍 Keysborough