About the Employer:

Prabh and Jeet Pty Ltd (Mad Mex Cameron Park Store) is an Australian fresh Mexican grill that has been serving bold, healthy, made-fresh Mexican food since 2006. Their restaurant in Cameron Park, NSW, trades seven days a week, offering dine-in, pick-up and delivery. They use real Mexican ingredients, offer fully customisable meals, and run on values of being Connected, Owning It, Cheeky, Authentic and Healthy.

About the Role:

Mad Mex Cameron Park Store is seeking an experienced and motivated Retail Manager to join its team, offering a salary range of AUD $80,000 – $90,000 per annum plus superannuation. The successful candidate will be responsible for overseeing the daily operations of the quick service restaurant establishment, ensuring productive store performance, maintaining high customer service standards, and achieving business objectives. This role requires strong leadership, organisational, and commercial skills to manage staff, inventory, sales, and operational activities effectively.

Responsibilities

- Take responsibility for the restaurant's daily business activities, coordinating service delivery, staff operations and other essential functions to maintain consistent performance and profitability.
- Review customer demand, sales trends and product consumption to determine suitable menu offerings, stock quantities and service arrangements for the restaurant.
- Manage staff recruitment, induction and ongoing training, while overseeing shift allocations, work schedules and employee performance to ensure the team meets operational requirements.
- Coordinate supplier orders and deliveries, check-incoming goods, oversee storage practices and arrange regular stock checks to minimize shortages, spoilage and unnecessary expenditure.
- Track revenue, operating expenses and other financial indicators, prepare budgets and take appropriate action where costs or business results differ from planned targets.
- Organise in-store promotions,



special offers and local marketing activities to attract customers, increase product sales and encourage repeat visits.
- Review the selling prices of menu items and promotional bundles by considering ingredient costs, customer preferences and prevailing market conditions to maintain commercially viable pricing.
- Oversee customer-facing service activities, ensuring staff can explain menu choices, ingredients and available alternatives while responding appropriately to dietary enquiries and individual customer needs.
- Examine sales figures and restaurant performance records to identify changes in customer purchasing patterns and introduce practical measures to improve revenue and operational efficiency.
- Maintain reliable documentation of purchases, inventory balances, food wastage, sales and other business transactions to support stock control, financial monitoring and management decisions.
- Monitor food preparation and service practices, workplace hygiene and safety procedures to ensure the restaurant operates in accordance with applicable requirements and internal company standards.
- Handle escalated customer concerns and service complaints, coordinate appropriate resolutions and review recurring issues to improve customer experience and service consistency.
- Plan stock replenishment and purchasing activities in line with anticipated sales, product usage and storage capacity, ensuring essential food ingredients and packaging supplies remain available.
- Regularly assess staffing requirements, service processes and operating costs, implementing changes where necessary to address inefficiencies,



maintain service standards and support the restaurant's commercial objectives.

Job Requirements

- Bachelor qualification in Business, Retail Management, Commerce, Marketing, or a related field, or equivalent industry experience.
- Minimum 3 years of relevant experience in retail management or a similar supervisory role.
- Strong knowledge of restaurant operations, inventory management, sales techniques, and customer service principles.
- Experience in budgeting, financial management, stock control, and business performance monitoring.
- Proven ability to lead, motivate, train, and manage staff effectively.
- Strong understanding of merchandising, pricing strategies, and retail marketing practices.
- Excellent communication, interpersonal, and customer relationship management skills.
- Strong organisational, analytical, and problem-solving abilities.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
- Proficiency in point-of-sale systems, inventory management software, and standard business applications.
- Commitment to maintaining high standards of professionalism, customer service, and operational excellence.

Pay: $80,000.00 – $90,000.00 per year

Application Question(s):

- Are you an Australian Citizen or Permanent Resident? If not, please provide your current visa status
- Do you hold a Bachelor’s degree in Business, Retail Management, Commerce, Marketing, or a related field? If yes, please provide the qualification and institution.
- Do you have 3 years of experience do you have in retail management or a similar supervisory role? Please briefly describe your most relevant experience.
- Do you have experience managing retail operations, including inventory, stock control, sales performance, budgeting, and financial management?
- Have you previously recruited, trained, supervised, and managed retail staff? If yes, please describe your team leadership experience.

Work Location: In person

📌 Retail Manager (Cameron Park)
🏢 Hirebloom Recruitment
📍 Cameron Park