- Join a bold, creative and sustainably minded hotel group shaping a new era of hospitality
- Work alongside exceptional people in a supportive, collaborative and guest obsessed environment
- Central location, close to transport links with opportunities to grow across Crystalbrook Collection

Crystalbrook Albion is devastatingly alluring 32-room boutique luxury hotel in the heart of Surry Hills.

Tucked away and just a short walk from Central Station and nearby light rail connections, Crystalbrook Albion offers a curated guest experience with charm, character and a distinct sense of place. Small in size but rich in personality, the hotel brings together thoughtful luxury design, warm hospitality and effortless inner-city style.

With a motivated, friendly and supportive team, Crystalbrook Albion is a place where individuality is celebrated, details matter and boutique luxury feels personal.

Crystalbrook Collection is a bold and sustainably minded hotel group redefining luxury hospitality in Australia. Driven by our spirit of wonder, we create locally unique hotels, restaurants and guest experiences that reflect the character of their place and the personality of our people. We believe luxury should feel considered, creative and responsible, with experiences that leave a positive impression on our guests, our collaborators and the communities we are part of.

Guided by our values - We are Customer Obsessed, We are Collaborators and We are Courageous - we are building more than hotels. We are building careers, experiences and a new standard of hospitality.

Role Purpose:

Do you have a naturally positive and proactive attitude to life? Do you have an eye for detail coupled with a wish to create an exceptional experience for our guests by keeping our beautiful hotel sparkly and clean? If so, this may be the role for you! We are seeking a new Housekeeping Attendant and the role will report into our Housekeeping Manager and work within an effective and passionate team.

Responsibilities:

We are Customer Obsessed

- Clean and service guest rooms and public areas to a high standard, creating a welcoming and memorable arrival experience.
- Ensure rooms are beautifully presented,



well stocked and ready for each guest.
- Respond to guest requests with warmth, care and professionalism.
- Report maintenance issues, lost property or guest concerns promptly.

We are Collaborators

- Work closely with the Housekeeping team, Front Office and Maintenance to support smooth daily operations.
- Communicate room status updates clearly and efficiently.
- Support team members during busy periods to ensure service standards are consistently achieved.
- Contribute to a positive, respectful and friendly team environment.

We are Courageous

- Take pride in the detail, noticing what others may miss and acting quickly to make things right.
- Follow safe work practices, chemical handling procedures and hotel policies at all times.
- Show initiative by identifying opportunities to improve presentation, efficiency or the guest experience.
- Be flexible to support a rotating roster across weekdays, weekends and public holidays.

Responsible Luxury

- Support Crystalbrook’s commitment to sustainability by minimising waste, using resources thoughtfully and following linen, amenity and recycling practices.
- Handle guest rooms, equipment and supplies with care and respect.
- Maintain cleanliness and presentation in a way that reflects the unique character of Crystalbrook Albion.

Skills and experience:

We are looking for previous housekeeping experience preferably from Hospitality, Tourism or Hotels. You will have engaging communication and interpersonal skills with a positive, flexible approach to problem solving, and thrive in a busy and productive work environment.

Visa Holders - we are seeking commitment to a minimum of 6 months employment (preferably longer)

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment,



where you are encouraged to grow, contribute and create memorable experiences.

We are proud to offer a range of industry-leading benefits designed to support your lifestyle, career and wellbeing, including:

- 50% Food & Beverage discount across all Crystalbrook restaurants and bars
- $99 room rates and a generous friends and family accomodation discount
- Enhanced parental Leave and lifestyle benefits
- A commitment to a greener future through responsible and sustainable practices
- Access to our internal mobility program and team reward schemes
- Online learning and training with tailored career development pathways
- A culture of collaboration, elevating experiences and celebrating diversity
- Limitless career opportunities in a fast growing, dynamic and progressive setting
- Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you require any adjustments throughout the recruitment process, please let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

At Crystalbrook Collection, we do things differently.

Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity and fun, delivering locally unique hospitality experiences for our guests and communities. We are not just another hotel group. We are a bold, sustainably minded collection that places people and place at the heart of everything we do.

Guided by our values — We are Customer Obsessed, We are Collaborators and We are Courageous — we are passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland. As our collection continues to grow, including the opening of Crystalbrook Sam in Adelaide at the end of 2026 and Crystalbrook Aurora in Canberra in early 2027, we are entering an exciting new chapter.

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📌 Housekeeping Attendant (Surry Hills)
🏢 Crystalbrook Albion
📍 Surry Hills