About the Association:

The Ileostomy Association of South Australia Inc. is a member-based, not-for-profit charity supporting people living with a stoma, their families and carers. Our work combines practical member services with information, connection and community support across South Australia. We support more than 3,000 members through a team of six part-time staff and 22 dedicated volunteers.

The Chance:

We are seeking an organised Administration Officer who will help members experience a responsive, reliable and respectful service. This is a customer-facing administration position, not a medical or clinical role. In this role, you will work within the team to support the smooth running of our administrative processes and contribute to improving the lives of people living with a stoma.

Key Responsibilities:

- Respond to telephone, email and in-person member enquiries with patience and accuracy
- Key member orders into the database and maintain accurate records
- Process customer payments and maintain accurate records of payments and invoices




- Liaise effectively with internal and external stakeholders, such as stoma nurses, supplier reps and 3rd parties who support the care of the member
- Prepare member supply orders for postage or collection
- Follow and uphold organisational policies and procedures to maintain consistency, safety, and compliance with relevant standards

What you bring:

- Proven experience in administrative or office support roles

- Strong organisational and time management skills

- High level of attention to detail • A positive attitude with a customer service focus

- Compassion and empathy for members and carers

- Problem-solving skills and the ability to adapt to changing responsibilities

- Discretion in handling sensitive and confidential information

- Proficiency in Microsoft Office (Word, Excel, Outlook)

- National Police Clearance

Pay: $36.81 – $37.50 per hour

Expected hours: No less than 21.0 per week

Work Location: In person

📌 Administration Officer (Mile End)
🏢 Ileostomy Association
📍 Mile End