Senior Service Delivery Manager – Brisbane

Charter Care Services | Brisbane and South-East Queensland | Full-time, permanent |

About us

Charter Care Services is a premium, values-based registered NDIS service provider. We work closely with our participants to help them enjoy the best lives possible in their own homes and communities. Our teams support NDIS participants across South-East Queensland 24/7 through individualised service delivery, including clinical and personal care, at-home support, community participation and innovative activities.

We work with a broad spectrum of disabilities, including spinal injuries and high-intensity support needs, and offer a range of Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA) options. Everything we do is guided by our values of Respect, Reliability, Leadership and Encouragement.

About the role

Due to ongoing growth, we are now seeking an exceptional Senior Service Delivery Manager to join our Brisbane team. This is a rare opportunity to shape your role and be generously rewarded on success as you bring your considerable experience to client service, team leadership, operations, industry knowledge and business development.

This is a hands-on leadership role. You will spend time with participants and frontline teams as well as at the planning table, and you will play a key part in building and delivering the Charter Care Services vision and experience.

What you will do

- Deliver service that is always client-centric and within budget, keeping each participant's goals at the centre of every decision
- Build loyal, skilled and committed multi-disciplinary teams with the capacity and capability to deliver high-quality support
- Oversee a portfolio of participants across SIL and SDA settings, including people with spinal injuries and high-intensity support needs
- Implement and report on Behaviour Support Plans, working closely with behaviour support practitioners, participants and families




- Identify efficiencies across departments and lead improvements in compliance and risk management
- Manage budgets, resources and relationships with support coordinators, plan managers, allied health professionals and referral partners
- Drive business development through innovative, thoughtful and relevant marketing initiative
- Develop and review service agreements, rosters of care and support plans with participants, families and the rostering team

About you

- On-the-ground experience combined with deep working knowledge of the contemporary Australian disability (NDIS) and aged care at home sectors
- A proven record of building and leading multi-disciplinary teams
- Strong operational and commercial skills, including budget management and finding efficiencies across departments
- Experience leading compliance and risk management improvements under the NDIS Practice Standards
- Business development success, know-how and the drive to grow a premium service
- Calm, confident communication and the ability to work through disagreements with colleagues and external stakeholders
- Well organised, with solid documentation and reporting skills

Mandatory requirements

- Demonstrated skills and leadership experience within the NDIS sector (minimum 5 years)
- Experience implementing and reporting on Behaviour Support Plans
- Current Blue Card and Yellow Card (NDIS Worker Screening Check)
- National Police Check (issued within the last six months)
- Driver's licence and access to a reliable vehicle
- Relevant tertiary qualifications

What we offer

- A generous salary package, negotiable for the successful applicant.
- A close-knit, supportive team where your leadership is visible and valued
- The opportunity to shape your role and influence how a growing provider develops its services
- Ongoing professional development and training.

How to apply click "Apply" and include your resume and cover letter that addresses teh mandatory requirement.

Job Type: Full-time

Pay: $95,000.00 – $120,000.00 per year

Work Location: In person

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