Key Responsibilities:

- Provide Level 1 onsite migration and cutover support.
- Perform device readiness assessments and pre-migration checks, as required.
- Troubleshoot migration-related device and end-user issues.
- Assist users with authentication, connectivity, device configuration, and access-related issues.
- Provide onsite intervention for devices requiring physical assistance during remote migration activities.
- Work closely with the Remote Migration Team to investigate and resolve migration failures.
- Capture diagnostic information and document relevant details for escalation.
- Execute approved remediation activities and workarounds.
- Perform post-migration validation and ensure successful device handback to end users.
- Escalate unresolved issues to the Remote Support Team.
- Provide hands-on technical support during migration and cutover, acting as the onsite escalation point for issues requiring physical intervention or Level 2 troubleshooting.
- Coordinate with hypercare resources to address issues that persist beyond the migration window.

Work Authorisation:

- Australia (Preferred)

Location:

- Collie WA (Preferred)

Work Location: In person

📌 Network and Desktop Support (Collie)
🏢 MNL technologies
📍 Collie