Job Type: Casual
Location: Brisbane Airport, QLD
Work Location: In person
Work Authorisation: Australia (Required)

About Smarte Carte

Smarte Carte Australia is the leading supplier and manager of airport baggage trolley services and baggage storage solutions across Australia. We also operate a range of customer-focused airport services, including luggage wrapping, lockers, sleeping pods, massage chairs and luggage retail solutions.

We are currently seeking Casual Customer Service Representatives to join our team at Brisbane Airport, working within our baggage wrapping operation.

About the Role

As a Customer Service Representative, you will be one of the first points of contact for customers using our baggage wrapping service.

Your role will involve providing friendly and professional customer service while safely operating our baggage wrapping equipment and assisting customers with their enquiries.

This is a hands-on role suited to someone who enjoys working with people, is comfortable working in a busy airport environment and takes pride in providing excellent customer service.

Key responsibilities include:

- Providing friendly, professional and helpful service to customers
- Operating the baggage wrapping equipment safely and in accordance with training and procedures
- Safely handling and moving customer luggage
- Processing customer payments using EFTPOS and point-of-sale systems
- Completing cash handling and end-of-shift reconciliation where required
- Responding to customer enquiries and providing accurate information
- Maintaining a clean, safe and presentable work area
- Restocking materials and supplies as required
- Completing daily documentation and operational records




- Reporting hazards, incidents, near misses and damage in accordance with company procedures
- Following all Smarte Carte and airport safety, security and operational requirements
- Taking care of Smarte Carte equipment and facilities
- Assisting with other duties as directed following appropriate training

About You

We are looking for people who:

- Have excellent customer service and communication skills
- Are friendly, approachable and confident when dealing with the public
- Are reliable, punctual and well presented
- Have a positive attitude and enjoy working as part of a team
- Are comfortable working in a busy, fast-paced setting
- Have good attention to detail
- Are physically capable of safely handling and moving luggage
- Are comfortable using EFTPOS and point-of-sale systems
- Can follow safety procedures and instructions carefully
- Are flexible and available to work a range of shifts, including weekends and public holidays as required by airport operations

Previous experience in customer service, retail, hospitality, tourism, transport or airport environments is desirable, but full training will be provided to the successful applicants.

Why Join Smarte Carte?

This is a great opportunity to join an established airport services business and work in a unique, fast-paced customer service environment.

If you enjoy working with people, take pride in providing great service and are looking for a flexible casual position at Brisbane Airport, we would love to hear from you.

Casual position

Location: Brisbane Airport, QLD

Australia work authorisation required

Pay: $33.00 – $70.00 per hour

Expected hours: No less than 8.0 per week

Work Location: In person

📌 Customer Service Representative (Retail) – Brisbane Airport
🏢 Smarte Carte Australia
📍 Brisbane Airport