About the VenueLocated in the heart of Ivanhoe, our venue is a bustling, community-focused woodfire pizzeria and cucina. We pride ourselves on serving authentic, high-quality Neapolitan-style pizzas, hand-crafted pastas, and traditional Italian mains alongside a curated selection of local and Italian wines, beers, and classic aperitivi.We provide a warm, energetic, and premium casual dining experience. We are looking for passionate, customer-focused FOH staff to join our tight-knit team and deliver exceptional hospitality to our loyal local regulars and current guests alike.

Role Summary

- Position: Front of House Team Member (Casual / Part-Time / Full-Time roles available)
- Location: Ivanhoe, VIC 3079
- Reports To: Restaurant Manager / Shift Supervisor
- Award/Remuneration: Restaurant Industry Award 2020 (rates dependent on experience and shift times, including weekend penalties)

Key Roles & Responsibilities

1. Guest Welcome & Floor Management

- Hospitality First: Greet guests warmly upon arrival, manage the seating plan efficiently, and escort guests to their tables with a welcoming attitude.
- Reservations & Inquiries: Operate the reservation system, manage phone bookings, and comfortably handle walk-ins or waitlists during peak Friday and Saturday night rushes.
- Ambiance Maintenance: Ensure the dining room, music volume, lighting, and temperature are perfectly set to create an inviting atmosphere.

2. Section & Order Management

- Product Knowledge: Develop a deep understanding of our menu. Be able to confidently explain the woodfire pizza styles, pasta specials, dietary adaptations (e.g., gluten-free bases, vegan cheese options), and allergen information.
- Upselling & Recommendations: Enthusiastically recommend starters (antipasti),



wine pairings, cocktails (like the perfect Spritz or Negroni), and desserts (dolci).
- Order Taking: Accurately take food and beverage orders using our POS system, ensuring modifications are clearly communicated to the kitchen and pizza section.
- Table Service: Deliver food and drinks promptly and gracefully. Run hot pizzas straight from the woodfire oven to ensure they are enjoyed at their absolute best.
- Table Maintenance: Monitor tables proactively—clear empty plates, wipe down surfaces, refill water, and check in on customer satisfaction ("two-minute checks") without being intrusive.

3. Beverage & Bar Service (For RSA Holders)

- Drink Preparation: Prepare and serve beers, wines, spirits, and non-alcoholic beverages. Basic barista skills for serving traditional Italian coffees (espresso, macchiato) post-meal are highly regarded.
- Compliance: Strictly adhere to Victorian Responsible Service of Alcohol (RSA) regulations.

4. Billing, Cash Handling & Takeaway Management

- Payment Processing: Accurately present bills, split checks seamlessly when requested, and process cash and EFTPOS transactions.
- Takeaway Logistics: Efficiently manage incoming takeaway and delivery orders (phone or online platforms). Ensure pizzas and hot kitchen dishes are packaged neatly, condiments/cutlery are included,



and orders are handed over accurately to customers or delivery drivers.

5. Cleanliness, Food Safety & Close-Down

- Hygiene Standards: Maintain pristine cleanliness across the dining floor, pass, bar area, and bathrooms in compliance with food safety regulations.
- End-of-Shift Tasks: Complete designated open/close checklists, including polishing cutlery/glassware, restocking fridges, resetting tables for the next service, and sweeping/mopping the floor.

Skills & Qualifications

- Experience: Minimum 1–2 years of experience in a fast-paced restaurant environment (experience in a busy pizzeria or busy Italian restaurant is a major plus).
- Certifications: Valid Victorian RSA (Responsible Service of Alcohol) certificate is essential.
- Speed & Stamina: Ability to maintain high energy, speed, and a calm demeanor during high-volume weekend dinner services.
- Communication: Exceptional verbal communication and interpersonal skills to engage seamlessly with a diverse local demographic.
- Teamwork: A collaborative, "no task is too small" attitude. Willingness to help out teammates, run food, clear tables, and support the kitchen pass when needed.
- Availability: Flexibility to work a rotating roster, including weekends, evenings, and public holidays.

What We Offer

- Competitive hourly rates with full weekend and public holiday penalties under the Restaurant Award.
- Generous staff discounts on some of the best woodfire pizza and pasta in Melbourne.
- A supportive, energetic, and respectful team culture.
- Career progression opportunities into supervisory or management roles for standout performers.

Pay: $26.44 – $45.06 per hour

Work Location: In person

📌 Front of House Staff (Ivanhoe)
🏢 Woodfire Pizzeria and Cucina
📍 Ivanhoe