Business Systems Support - Victoria, Arcare Head Office

- Full time, Monday - Friday
- Exclusive employee discounts (Apple, Samsung, Travel, Health Insurance, Gyms & more)
- State-of-the-art facilities and beautiful working environment.

About Arcare

As one of Australia’s leading aged care providers, we have over 60 residences in QLD, NSW, and VIC, with more on the way! Our core focus is the relationship between residents, colleagues, and family members, with our residents and team at the heart of what we do.

Backed by a dedicated team of over 10,000 employees, we strive to uphold our core values of Relationships, Uniqueness, Partnerships, and Flexibility, earning us a reputation that speaks for itself.

About the Role

This role is responsible for managing various business systems, including Humanforce, eCase, Online Learning, Risk Management, Salesforce, DocuSign, RLDatix and PageUp. It is a national-based role responsible for maximising the potential of these systems and others where possible to improve efficiencies, workflows and reporting in-line with business goals and expectations.

Your primary functions will be

- Assist subject matter experts within different business units to administer and support their respective business systems.

- Liaise with software vendors to understand their roadmap and software functionality of future releases

- Participate in project activities for software implementations.

- Manage and troubleshoot issues within business systems.





- Develop reports and dashboards for various areas of the business.

- Identify opportunities to automate manual, repetitive, or high-risk business processes.

- Ensure automations are scalable, maintainable, and integrated with key systems.

- Integrate AI models into operational processes and dashboards.

Skills and Experience

- 3+ years of experience working in a similar role, preferably with experience in the Health and Aging sector.
- Proficiency in automation platforms and scripting languages.

- Experience working with APIs and integration tools/platforms.

- Strong skills in BI tools and SQL.

- Well-developed communication and interpersonal skills in working with employees, residents and families from diverse backgrounds and cultures with a demonstrated commitment to quality service provisions.
- Ability to work within a team environment
- Commitment to continually improve and to strive for the achievement of quality in all aspects of work and service delivery.
- Understand and contribute to ongoing continuous improvement.

Ready to Apply

It really is our people and culture that set us apart, with our ongoing focus of working together as one team. If you think this role is the right fit for you, we invite you to apply. Please note that you must have Australian Working Rights and a NDIS Worker Screening Check (or be willing to obtain). Arcare values diversity within our workforce and is an equal prospect employer.

📌 Business Systems Support (Hampton East)
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