About the Opportunity

An established, family-owned hospitality group is seeking experienced Duty Managers who have already worked extensively in pub gaming environments for high-performing venues within the broader Canberra region.

This is not an entry-level Duty Manager opportunity and is not suitable for candidates whose experience is primarily restaurants, cafés, hotels or non-gaming venues.

The successful candidate will already understand the realities of operating a busy pub gaming floor: regular customers, gaming service expectations, compliance, late-night trade, floor presence and the importance of recognising and looking after loyal patrons.

With strong community connections, an established workforce and a hospitality offering spanning food, beverage, gaming and events, this is a business where relationships matter.

Experienced ownership and a well-established leadership team provide support, while hands-on leadership and strong customer engagement remain central to how the venues operate.

The Role – Lead the Gaming Floor

This is a hands-on Duty Manager position where gaming experience is the primary requirement.

Gaming is not simply one department you will occasionally supervise between bar or bistro responsibilities. You will be expected to confidently take ownership of the gaming environment during your shift and understand how a successful pub gaming room should operate.

You’ll be a highly visible presence on the floor, engaging with regular customers, supporting the team and identifying service needs before guests need to ask.

Your responsibilities will include:

- Taking operational responsibility for the gaming room during your shift, including service standards, customer engagement and venue procedures.
- Using your previous pub gaming experience to recognise issues, priorities and customer expectations without needing extensive direction.
- Building genuine relationships with regular gaming customers while ensuring new guests receive the same level of attention.
- Leading gaming attendants and broader venue staff through clear communication, direction and hands-on support.




- Maintaining a constant floor presence rather than managing primarily from an office.
- Handling customer concerns professionally and confidently.
- Maintaining appropriate gaming compliance, responsible service standards and internal operating procedures.
- Supporting broader venue operations when required while remaining accountable for the performance of the gaming floor.

About You – Gaming Experience Comes First

To be considered, you must have previous hands-on experience working within a pub gaming room environment.

We are specifically looking for candidates who understand gaming operations because they have already done the job, not candidates hoping to move into gaming for the first time.

You could currently be a:

- Gaming Duty Manager
- Senior Gaming Supervisor
- Gaming Manager
- Assistant Manager with significant gaming responsibility
- Experienced Pub Duty Manager whose shifts regularly include responsibility for a substantial gaming floor

You should be comfortable confidently discussing your previous gaming responsibilities, including the size and style of venue you worked in, your level of responsibility on shift and how you managed relationships with regular gaming customers.

You will ideally bring:

- Demonstrated pub gaming room experience – essential
- Previous Duty Manager, Gaming Supervisor or comparable senior shift leadership experience
- A strong understanding of what excellent gaming room customer service looks like
- Experience supervising staff during busy gaming and late-night trading periods
- Confidence dealing with regular gaming customers and building long-term rapport
- A working understanding of gaming compliance and responsible service obligations




- Strong operational judgement and the ability to recognise issues before they escalate
- Availability to work evenings, weekends and late-night shifts
- A hands-on leadership style and willingness to work alongside your team

This role is unlikely to suit you if:

Your management experience is primarily in restaurants, cafés, quick-service restaurants, accommodation hotels or venues without a significant gaming operation.

Strong hospitality management experience alone will not replace the gaming experience required for this position.

Salary & Benefits

- $80,000 base salary + superannuation
- Employer sponsorship available for suitable candidates who meet eligibility requirements
- Relocation opportunity for experienced Sydney-based gaming professionals
- Support from experienced ownership and senior management
- Established venues with loyal gaming clientele
- Long-term opportunities within a growing hospitality business

Why This Role?

Your gaming experience is the reason we want to speak with you.

Rather than joining a venue where gaming is a small addition to the operation, you’ll work in an environment where understanding the gaming floor, knowing your regulars and delivering consistently attentive service genuinely matters.

You’ll join an established hospitality business with strong community ties, experienced leadership and continued plans for growth.

The culture values honesty, accountability, humility and managers who are prepared to perform the same tasks they expect from their teams.

For an experienced gaming professional considering a move from Sydney, this represents an opportunity to bring the skills you already have into a business that will genuinely value them.

Before Applying

Please only apply if you have direct previous experience working in a pub gaming environment.

Your application should clearly show the venues in which you gained your gaming experience and the level of responsibility you held.

Applications without relevant pub gaming experience are unlikely to progress.

📌 Duty Manager, $80K+S, Pub Gaming Leader, Sponsorship, Hands-on (Canberra)
🏢 Placed Recruitment P/L
📍 Canberra