IT Support Analyst

- Permanent Full Time

- 5 days in the office

- Perfect opportunity for someone in their early IT career

About Us

Creating the Extraordinary, Together.

Fremantle Media is a powerhouse of the TV and Film industry. We are one of the world’s largest and most successful creators, producers and distributors of Entertainment, Drama & Film and Documentaries.

From Australian dramas like Heartbreak High, Wentworth and Neighbours to factual and lifestyle shows like Restoration Australia, we create Australian television with global appeal.

Build your IT career in television production

We are looking for an IT Support Analyst to join our Technical Operations team and provide day-to-day support across our corporate, production and post-production environments.

This permanent opportunity would suit an early career IT skilled with a few years of relevant experience who wants to broaden their technical skills in a unique and fast moving industry.

Working in a smaller IT team means you will gain hands on exposure to a wide range of technology, receive ongoing support and have opportunities to learn. You will work with stakeholders ranging from executives and head office employees to freelancers and production crew.

A genuine interest in television, media or post-production technology would be highly regarded.

What you’ll do

- Provide first-level IT support in person and remotely.

- Manage user onboarding, account changes, access requests and offboarding.

- Create, modify and disable accounts across Microsoft 365, Microsoft Entra ID and related services.

- Assist with MFA, authentication, passwords, access and application issues.

- Prepare, configure, deploy and recover Windows PCs, Macs and mobile devices.

- Support endpoint setup, enrolment and compliance through Microsoft Intune and Jamf.

- Troubleshoot hardware, software, printers, peripherals, displays, docks and connectivity issues.

- Maintain accurate records of devices, equipment, licences and user access.





- Manage Service Desk requests through to resolution or escalation.

- Assist with software deployments, device updates, office changes and production deployments.

- Coordinate rental and externally supplied equipment when required.

- Escalate infrastructure, security, networking and application issues with clear troubleshooting notes.

What you’ll bring

- A few years of experience in IT support, service desk, desktop support or a similar technical role.

- Strong Windows and macOS troubleshooting skills.

- Experience supporting Microsoft 365 users and applications.

- An understanding of user accounts, identity and access management.

- Knowledge of computer hardware, peripherals and device lifecycle processes.

- Basic networking knowledge, including TCP/IP, DNS, DHCP and Wi-Fi.

- Strong problem-solving and customer service skills.

- Clear written and verbal communication skills.

- The ability to manage competing requests in a fast-paced environment.

- A proactive attitude and willingness to keep learning.

Highly regarded

Experience in any of the following would be an advantage, but we do not expect you to have everything:

- Microsoft Intune and Microsoft Entra ID.

- Jamf or enterprise Apple device management.

- Asset and device lifecycle management.

- Service Desk or ticketing platforms.

- Practical network troubleshooting.

- Avid Media Composer or other post-production technology.

- Supporting creative, media or production teams.

Why join us?

- Develop broad, practical experience across Microsoft and Apple environments.

- Gain exposure to corporate IT, television production and post-production technology.

- Work directly with a diverse range of stakeholders.

- Join a smaller team where your contribution will be visible and valued.

- Receive ongoing support and learning opportunities.

- Build your skills across endpoint management, systems support and production technology.

If you are technically curious, enjoy helping people and want to develop your IT career in television production, we would like to hear from you.

Apply through SEEK with your current resume.

📌 IT Support Analyst (St Leonards)
🏢 Fremantle Australia
📍 St Leonards